Our people

"Gail was very pleasant and so it easy to talk to her about our wills. She explained everything in great detail and so we were very satisfied with the service."

"Russell and Russell Solicitors are brilliant. The staff in Farnworth are great. Gail especially has been brilliant with me. Total dedication among all of them."

"We cannot praise Gail highly enough. She is professional, understanding of or needs and has a very caring attitude. My husband and I felt comfortable and relaxed with Gail whilst discussing a sensitive matter. She is a lovely person that shows thought at all times."

“Gail Taylor was polite, courteous, professional and listened to our concerns.”

“Thanks for putting my mind at rest Gail. Also, thanks for listening to me during what has been a really upsetting time for me and my family after losing our dad. Your advice has helped me get on with my life again.”

“We were very pleased with the service Gail Taylor provided, she went out of her way to speed up the paperwork as we were going on holiday.”

"I found the service given in all respects first class from all members of staff."

“Gail Taylor has taken the worry off my mind. .. The actions and service was prompt and satisfying.”

"When leaving the office and G. Taylor I feel confident and happier."

"Gail Taylor explained everything in detail and gave us best advice throughout the full LPA service."

"Every question was answered in a simple way, making it easy to understand. Have already recommended you to family."

"I would like to give you 10/10 for the service I’ve received from Gail Taylor at your Farnworth branch. Gail is a very warm and helpful person and someone I would highly recommend to anybody wanting assistance in writing their Will. Thank you Gail."

"When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it is important to grant wishes to family and friends.

“She answered all my questions during my visits, on the telephone and via email.

“Thank you to Gail for her patience and help throughout the process of my will.

“I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism”.

"Gail was very helpful and dealt with my husband and I with extreme empathy and compassion."

“When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it’s important to grant wishes to family and friends. She answered all my questions during my visits, on the telephone and via email.

 “Thank you Gail for her patience and help throughout the process of my will. I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism.”

Staff dealt with my 90 year old mother with plenty of patience and understanding

We would just like to say thank you for the understanding of what we wanted in our will, we feel so much happier now

We are very satisfied with the service given by Russell & Russell. Since making our first will in 2016 have recommended you to our daughter and a friend who have both been to R&R.  Many thanks to Gail for professional guidance and help, she made it easy and straightforward

My overall experience with R&R was a very calming experience. Making a will is a very emotional episode and Gail was very comforting, sensitive and knew exactly what she was doing. It didn’t seem so emotional when my will was done and dusted. Thank you Gail.

Thank you for all your help with my mum’s estate, from coming in 2017 when mum made her Will to having to bring it back when mum passed away, you have been so helpful. As you now know it was not a straightforward Will but you helped me so much in this difficult time. Thank you.

We have used the services of R&R twice now and both times Gail has dealt with our needs.  We have found her a very genuine person who has always helped us with any questions we have had and also very considerate to our feelings at difficult times. We have been extremely pleased with everything she has helped us with.

From the first appointment to ask for advice on our Wills to the final appointment Gail took time to explain in full and  let us have time to think about things. She never rushed us

We were soon put at our ease with what we thought would be a stressful meeting

 We were given clear and simple advice in terms which we understood. No jargon, or words we didn’t understand. Thank you

Russell and Russell were very good at doing our Power of Attorney. Gail Taylor was brilliant, answered any questions we asked without hesitation. Highly recommend Russell and Russell 100%

Jean and Robert