Our people

"Emma - I can't thank you and your team enough for the support and work you have done on my mum's estate. After the experience with my father's its been a relief to find someone we can trust."

"From contacting reception to our actual appointment the process was efficient and professional. The advice given was thorough, informative and covered every aspect of our requirement.”

"We must say what a pleasure it has been to know you. Its like we have known you for years, your staff are also a credit to you."

“Everything was clearly stated and dealt with in a most professional manner…. At the time of making my will, I had just had a full hip replacement and was extremely grateful to Miss Wood for her home visits and the professional kindness with which she dealt with me.”

"Please forward my sincere appreciation to everyone who assisted in this. You all made a very difficult time much easier to cope with and I truly thank you for all that.”

“I found from day one what a pleasure it was to meet you adviser (Emma Wood). She was totally professional in everything that was asked and her advice was second to none. Everything was handled with ease. Both she and her office staff are an absolute credit to your firm.” 

“A very professional service with everything explained fully. Many thanks.”

“We were helped and advised with all our issues. Could not fault on Emma’s expertise and advice. Nothing was too much trouble. Thank you.”

“Thank you for your kind and business like attention and I wish you well in the future.”

“All the advice was given in a clear, understandable and caring way. The fact that Emma Wood came to the house to advise and complete the forms was very helpful.”

“Very helpful and made all paperwork easy to understand. Thank you for sorting out both wills and LPAs for us.”

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

“Thank you for dealing with my late aunt’s estate and the help previous to her time in the care home at Blackrod. Please thank Emma Wood in particular as my journeys from Shropshire were always met with help and constructive advice.”

“Emma, thank you again for all your help over quite a long period of my Aunt’s need.”

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

"Excellent service and advice."

“From start to finish we were well pleased. All your staff are very friendly and efficient.”

“A personal thank you to Emma for her advice and assistance.”

“Emma was excellent, she took her time to explain everything to my partner… and I for us to understand the will and power of attorney.”

“I/we have been working with Emma and her colleagues for around 5 years regarding various legal issues involving my mother… On each of these occasions Emma found time to meet with me and discuss my options in a clear and precise manner, she and her team have been very helpful and timely with each legal issue, I am hoping not to require legal services again, but if I should, I would be very happy to work with Emma and her team again.”

“Professional, understanding, not rushed. Emma Wood is an asset to the company, it’s as if we were dealing with an old friend, old in the kindest way!”

"Russell and Russell are extremely professional and competent! The helpful the helpful and very friendly service (especially Miss E. Wood) is greatly appreciated."

“In my many dealings with the law and with lawyers (my son is one!), I have rarely met one as efficient and pleasant as Emma Wood, Thank you.”

"Again I would like to say how happy we were with Emma Wood. Emma is very professional, but has empathy and understanding and explains everything in detail.... What we experienced from Emma, I can't think of anything to improve the service she gave us.... Superb service. Brilliant solicitor."

"... thankyou so much for all of your help in resolving the probate application for my late father and for the time and kindness spent to support my mum through the process."

“Just wanted to thank you for your help and advice over the years when mum was alive. You and your staff were very kind and gentle when explaining changes to her will which we did numerous times…”

“Emma has dealt with the family previously. She attended to my mum and dad prior to... and myself. She has not changed, always professional, meeting the needs of the family. This I find is rare quality that one person has knowledge, understanding and compassion of a family and it certainly helps to have that relationship whilst maintaining clarity and meetings expectations whilst guiding and explaining the steps along the way.”

“We didn’t feel under pressure to make any decisions I haste. Emma was patient with us and explained everything in as much detail as we requested. Thank you (Emma) Russell & Russell for your support.”

“Thank you to all staff for handling my situation in a kind, polite and respective manner.”

"Usual impeccable service."

"Russell & Russell removed all the stress from sorting dad's estate. A particular thank you to Emma and Jenny for their efficient and kind dealings with this matter."

"I would like to express my sincere thanks to Russell and Russell Solicitors who my husband and I have used three times, and have been fortunate to have Emma Wood ( Solicitor ) deal with our affairs. Emma is a very approachable, professional lady. Emma visited us at our home on a number of occasions, I was particularly impressed at how she was with my husband who has had a previous stroke, Emma took her time and discussed and repeated things in an easy manner to my husband to enable him to understand and answered any questions we had. The staff at Russell and Russell are also very approachable, they answer the phone in a polite lovely manner and always relay messages to the solicitor in a very timely way.

"I would certainly recommend Russell and Russell and use them again if we required the services of a solicitor."

"At times in life when it is most difficult to know what to do, I have received excellent advice, been presented with honest and appropriate options and shown a great deal of understanding with speedy and clear communications, responses and very efficient service."

"I would like to thank you for all your hard work and time regarding my mum and dad's affairs over the last couple of years. Your patience and understanding through this difficult time has been appreciated. I have and will continue to recommend you. Again, many thanks."

"Emma was professional and efficient. We didn't have to wait long to complete our wills. Emma was very pleasant and easy to talk to as well as being good at her job. I was very pleased to find you had an office in Westhoughton. Makes things very convenient for us."

"All contacts were prompt professional and friendly by each member of your staff. Thank you very much."

"Emma was extremely efficient and explained everything to us in an easy to understand and clear way. She came out of her way to meet us and we would have no hesitation in recommending her and your company."

"Emma (the solicitor) explained everything to us very clearly so we were very satisfied with each visit we made to the office. Can't thank her enough."

"I want to thank you for the kind, sensitive and efficient manner in which you have handled the Lasting Power of Attorney for my mother-in-law. It was a pleasure dealing with you and the service you provided to our family was truly excellent."

Emma is a totally professional advisor with clear and concise explanations.  The process of dealing with the transfer of property was fully explained and our objective was achieved.   Emma gave a full explanation with clear advice.  This is the 3^rd matter that Emma Wood and your team have handled for my family and on each occasion Emma has impressed by her totally professional, efficient and friendly manner. Also, your secretarial team organised appointments and dealt with queries very efficiently. I have no hesitation in recommending R&R and will do so when the occasion arises.

Emma was extremely efficient and knowledgeable, very easy to speak to and understood exactly what our needs were. I would definitely recommend Emma she was very helpful.

From the start to finish we were given a very easy and friendly service, we were made to feel comfortable and confident through the whole process it couldn’t have gone any better. Very impressed, thank you so much.

We were extremely happy with the service we received from Emma, Jenny and all the office staff.

We feel that everything was explained to us in an ‘easy to understand’ format: which is extremely important to people when they are dealing with things out of their ‘comfort zone’.  The conversations were always friendly and informal but giving us all the information we required