Testimonials

From the moment of my initial contact to a final settlement the service i received from Russell and Russell, in particularly Daniel Dickinson was excellent and the advice was first class

Daniel was brilliant to deal with and kept me informed throughout. Such a friendly and knowledgeable person, and he always had tome to explain and listen. A professional service was received at all times. I would not hesitate to use again and thoroughly recommend Russell and Russell.

From the initial appointment to the final completed service we had open and honest communication, nothing too much trouble and all questions answered.

We have complete confidence in this company.

I am very pleased of the outcome in March, Melissa did a brilliant job and it was very much appreciated.. And rest assured I would definitely use yourselves again 

I would like to thank Daniel Dickinson for all his help with my personal injury claim.  His communication was excellent and he kept me informed all the time

Thank you for dealing with my claim. I am so grateful for all you have done. I will recommend you to my family and friends

I have had a very stressful year since the car accident in September 2022. Through all this time I have found Daniel Dickinson to be so helpful, understanding and informative. Thank you so much. I wish him well and every success as he continues with his career 

A great deal of work has gone in to the amendment of my Will and I received excellent advice and support from Gurjeet.  This was a very difficult time for me and I felt very emotional as decisions I had to make due to family matters were hard. Gurjeet was understanding concerning the problems I was facing. She have me sound advice and support

I would like to thank all at Russell & Russell for their knowledge and professionalism. I have already recommended potential clients to use your services

My Solicitor Inaam was always available, helpful and competent. He was in contact with the sellers Solicitors and made the whole process fast and straightforward. We completed in 7 weeks. I highly recommend!

Excellent Service

Great service from Russell & Russell Solicitors. Would like to say a big thank you to Inaam Haq, Solicitor who was a pleasure to deal with in the selling of my mum’s property. Inaam dealt with the matter quickly and professionally and I would definitely not hesitate in recommending him or Russell & Russell Solicitors to anyone!!! Thanks again Inaam 

Amazing service

Inaam Haaq who acted on our behalf with a sale + purchase was outstanding. Extremely friendly, responsive as well as taking the time to make sure everything was understood and in place as it should be. The process was made far less stressful because of this and I’d recommend him to anybody.

Inaam Haaq acted for us for both sale and purchase. Amazing service, communication was excellent, kept us fully informed, dealt with everything. Made the whole experience totally stress free for us as we knew we were being professionally looked after. We wouldn’t hesitate in recommending and are very grateful for all the help and advice.

Excellent service from Russell & Russell Solicitors. I would like to say a big thank you to Inaam Haq, Solicitor, who was a pleasure to deal with buying our property. Inaam dealt with the matter quickly and professionally and I would definitely not hesitate in recommending Inaam or Russell & Russell Solicitors to our friends. Thanks again Inaam. 

Lara De Brito could not have been more helpful to me at such an otherwise very stressful time. Always replying straight away.

Faultless conveyancing process with clear instructions and guidelines on what was needed and how to complete. Natasha Cairns was excellent throughout the entire process was personable and always gave me the impression that any questions I were asked were answered to the full and never made me feel hurried at any time. Time for completion was a lot quicker than expected, so we are in our new home with an excellent and smooth process where we were able to forget about the conveyancing part and leave it to the legal team. Thank you, you were brilliant.

Daniel is a very good professional.  I would recommend him and would use Russell & Russell again for any future services

We were very pleased with the way Gurjeet explained and took time to make sure we understood everything. Knowing that we could phone anytime during office hours was good. Thank you Gurjeet for your patience

So I've been with Russell and Russell for years now but on my last case I couldn't thank Laurie and her team enough for what she has done She was more than helpful, easy to speak to, and went above and beyond to help me.  Amazing work 

I am very impressed with the speed and efficiency in which my claim has been dealt with, and I know this is due to the professionalism of Daniel Dickinson (and colleagues) who handled this case for me.  I have been involved in this process on a couple of previous occasions in the past which were drawn-out, unnecessarily complicated and tedious.  On this occasion however I believe Daniel and colleagues were always on top of the matter, provided me with prompt and regular updates as to the claim's progress and took the time to answer my questions.  Unlike the other occasions aforementioned, I have felt minimal stress with this claim and I am grateful to Daniel and his colleagues for securing me a favourable outcome and making it a very easy and straightforward process. Thank you!

Anthony Harrison at Russell & Russell dealt with our house sale very promptly, very professionally & it was a very slick process from start to finish. They were always there at the end of a phone or email & nothing was too much trouble. I will be recommending them without hesitation

Alex Korko was our conveyancer as first time home buyers, both he and his assistant Charlotte were friendly, efficient and helped walk us through the process with professionalism. Both were attentive, knowledgeable and delivered results despite some extenuating circumstances with the sellers solicitors. Despite the size of the firm, the people we dealt with were personable and honest. I would recommend Alex in a heartbeat, and Charlotte was great also

We cannot recommend the services given to us highly enough. Ms Kaur provided friendly and approachable advice to any questions asked. She was very clear with her explanations of matters previously unknown to us. It was a pleasure to deal with her

There is no need to improve the service we received from you because the service received was excellent.

Mr Haq was totally professional, very prompt to respond to queries, both by email and during phone calls.  He was extremely patient with all my of requests for explanations and always resolved any queries

Gurjeet Kaur is an understanding and very nice lady, taking the time to help me to complete my Will in every way. I would like to thank her so much for that and I would recommend her to my friends and family

Gurjeet at Russell and Russell was very knowledgeable about the technicalities around inheritance, she was friendly and professional.

We had a great service from her.

Rate of service first class, always reliable helpful and consistent. Great service under stressful situation

The service provided was very professional and explained thoroughly.  Overall I was very pleased with the service in the way it was set out and explained and put my mind at rest straightaway

Matthew Connolly, Ella Pickup, Rhys Ashton – Conveyancing Dept. 

Russell & Russell was allocated to me due to remortgage. The process was all new to me again as I haven’t remortgaged since I first bought the house in 2005. I am very happy with the communication, and very clear instructions if I needed to supply more details or documents. All replies I received was very quick, even a question after completing was dealt with quickly and providing all the details I needed. I was very happy with the service, I would recommend them to others, and would be very happy to deal with them again. 

At the beginning I was a little hesitant as to whether the firm could deliver as well as I have experienced using other Solicitors too. I must say hands up to this firm as I didn’t need to chase them up as I have been doing with some other firms in the past. A pleasure to deal with Tim and his colleagues. Will certainly be recommending you! 

Extremely helpful and very responsive with emails and chasers. Rebecca has been a great assistance. Highly recommended! 

I would recommend Russell & Russell to all my family and friends for a high service. Fantastic service from Jane Penman and Daniel Dickinson

I would recommend Russell & Russell to all my family and friends for a high service. Fantastic service from Jane Penman and Daniel Dickinson

We have completed on the sale of the above property today.

 Can I say the service provided by Michele and supported by Adina has been simply world class - I cannot praise them enough it's been amazing.

 I deal with lawyers on a daily basis and none of them come close to delivering the experience we have had.

 I can't recommend them highly enough and if there is anything I can do to help/give a testimonial or anything else just ask - you guys truly have a wonderful team - as you know I truly value the support you have given our broader family in recent years.

 World class as I say and I hope you all have a wonderful Easter

I have dealt with these solicitors previously & they are very efficient, pleasant friendly staff & always helpful with my questions & explain everything clearly

Amazing solicitor and I wouldn’t change her for anyone else. Very respectful and knows how to handle herself correct. The best solicitor I’ve had work on any of my cases and I will continue to work with her on any upcoming cases. Thankyou 

The sale of our house was smooth, efficient and not at all stressful. Russell and Russell were very helpful while being professional

Ursula for many years has been a great solicitor and she has dealt with many queries of mine throughout the years. Her communication is perfect and always stays in touch throughout the whole process. We had to transfer a property urgently and I can’t believe how quickly it was carried out! I would definitely recommend Russell & Russell the whole team Louise and in particular Ursula who have been amazing. 

Very professional and knowledgeable. Polite. Good explanations, not patronising. Good rapport. Judith was excellent

Daniel Dickinson has been the most efficient person and dealt with my case excellently.  Very much appreciated. Extremely satisfied

Extremely satisfied with quick, efficient and professional service. Emma is very friendly and approachable.  Lots of knowledge and advice available when I asked. Definitely would see Emma again if I needed anything further.

Rachel Holohan was like a breath of air She made the experience as simple and easy as possible from start to finish. I was regularly updated and the whole thing was drama free. Rachel went above and beyond and is a credit to your company 

The prospect of interacting with solicitors, barristers and being in the family courts is a daunting process that I initially found quite intimidating. Sonya was very approachable, kind and always made herself available to speak with me whenever I needed support or advice

I had used Russell and Russell previously and have done so again. The conveyancing proceeded efficiently and entirely with a mix of online checks and email correspondence, which suited me extremely well because it removes most of the anxiety and potential worry of waiting for post to arrive, etc. The supporting staff dealt with me courteously and promptly making direct telephone calls where required. As the transaction completed on time of course, I can definitely say that Zoe and her team made the whole process rather delightful and was one part of the task that I had no need to worry about. Thank you.

Daniel handled 2 of my cases both of which were handled with brilliant care and with great speed. Very nice chap with great communication and customer service. Always willing to help and respond and clear things out. Honestly to sum it all up I’d just say “bish bash bosh, job done”! So simple and easy. I literally filled my info and gave all my details and explained everything rest was handled by them and I just sat back and waited for the final response! I didn’t have to worry at all Dan kept me up to date thoroughly and in a very timely manner. Thank you for the service. Will recommend for sure! 

Many thanks for your hard work & professionalism in completing the sale of my late-Aunt’s property; at all times I felt that I was in ’safe hands’. This was truly appreciated not only by myself, but also by my four cousins.

 If buying or selling property in the future, Russell & Russell will certainly be my first choice.

We were soon put at our ease with what we thought would be a stressful meeting

 We were given clear and simple advice in terms which we understood. No jargon, or words we didn’t understand. Thank you

From the beginning I was dealt with efficiently and quickly.  I have dealt with Russell & Russell over a number of years and have always been satisfied and happy with the way I have been treated, and the service I have received

Excellent customer service by David Kitchen and the team.  I've pestered so much over these last few months and nothing was too much trouble in the team, always responding and updating us on the house move. Thank you  

Excellent Service

We have just successfully purchased our first home with the support Russell & Russell. Throughout our experience, Tara and the rest of the team provided exemplary service and made our first time buying, an extremely positive one! We are very happy with the service and couldn’t recommend Tara and the Russell & Russell team enough. They are extremely supportive, approachable and efficient, which made the process of purchasing a property much easier. 

We instructed Russell & Russell with our house sale and purchase and are glad we did. Not only was the line of communication excellent (our fee earner Rachel was always available and happy to help us with our queries), but the support in trying to progress both sale and purchase was amazing. While the sale didn't go through quite as quickly as we hoped it would, and while we became frustrated as a result of this, none of these frustrations were of Russell & Russell's making (our buyers left things to the very last minute when we and our sellers were ready to progress). We received lots of recommendations to go with them beforehand, and we don't regret instructing them one bit. Every member of staff we came across were all extremely professional, we felt supported throughout and always felt like they were available to contact/communicate with, which was one of the main things we wanted from our solicitor going into the sale/purchase. I couldn't recommend highly enough. Not that we thought they were expensive (we had more expensive quotes), but they were worth every penny.

Excellent service

I would like to pass on my thanks to R&R for a brilliant outcome to my claim. Both Jane Penman and Fiona White have been excellent and kept me fully updated on the progress of my claim. Thank you

Amazing service from Russell & Russell for our recent house sale and purchase. We dealt with Lucy and Tilly who were just brilliant, they constantly kept us up to date and there wasn’t a moment where we didn’t know where our case was up to or what was going on. We received direct contact from Lucy, our solicitor which was so refreshing as I know a lot of other firms do not act like this. Massive thumbs up to the pair of them, we couldn’t have asked for anything more! Thanks so much!

We would like to thank you for all your help from start to finish. I would say this was exceptional customer service! We will definitely be recommending Russell & Russell Solicitors to friends and relatives. We have left a good review, as this is the least that we can do to say thank you!

It seemed more like dealing with a friend rather than a solicitor! Need I say more!

Michelle listened to us with patience and understanding and with a very kindly approach throughout.  We are very satisfied with our wills. Thank you for this and for the prompt and efficient way you dealt with matters

Michelle is a very nice person with a good sense of humour.  She made us feel very relaxed right from the start. She explained things in a very professional way which was easy to understand.  We could not have wished for a nicer person to deal with our needs. Thank you.

Thank you so much Mr Whittaker. Best legal representation I’ve had in over 15 years

From contacting Debra at the office, to meeting Judith, we were made to feel welcome and everything was explained to us at both visits.  I have already recommended you to my sister and brother-in-law

I'm going to keep this short and sweet. Tilly was in charge of our house sale.  When we purchased the house just over 3 and a half years ago, it took 16 weeks to complete. Tilly ensured this time it was a quick easy process and it was done and dusted in 8 weeks! We will 100% be using Tilly again and look forward to working with her again in the future. THANK YOU!

Michelle explained the process from the start and despite me requesting alterations to my Will 3 times, she met each request with professionalism and courtesy. I had an exact requirement and didn't at any time feel that I was being unreasonable.

Michelle put my requests to the forefront of time and workload to ensure that my Will was as I wanted.  She at no time made me feel that my requests were excessive or uncalled for and supported me right through the process

Thank you Michelle  

We have used the services of R&R twice now and both times Gail has dealt with our needs.  We have found her a very genuine person who has always helped us with any questions we have had and also very considerate to our feelings at difficult times. We have been extremely pleased with everything she has helped us with.

From the first appointment to ask for advice on our Wills to the final appointment Gail took time to explain in full and  let us have time to think about things. She never rushed us

Thank you for all your help with my mum’s estate, from coming in 2017 when mum made her Will to having to bring it back when mum passed away, you have been so helpful. As you now know it was not a straightforward Will but you helped me so much in this difficult time. Thank you.

Just wanted to send you an email to let you know how really pleased I am with how you have dealt with my mum’s house sale.  You have always kept me up to date, and I have never had the need to ring to chase anything.  I wouldn’t hesitate to recommend you to anyone looking for someone to deal with their Conveyancing.

Every employee is immensely professional whilst simultaneously bringing their own unique flair and personalities into their work.  They all expressed kindness, patience, empathy and compassion which inspires a level of trust and respect in an otherwise very touchy situation.

The individuality of the employee is what makes then relatable and easy to talk to.  Don't change anything!!

I wish everyone the best, good health and futures filled with joy.  Thank you everyone and take care

Although my claim was very small in comparison to a lot of others and although no fee was earned, I feel that Rebecca was nothing less than professional, at no point did she ever make me feel like it was not worth her while to represent me.  I would have no hesitation recommending Rebecca.  

I would just like to thank her and wish her well for the future 

I felt my case was executed by your staff in a professional and efficient manner. Kevin is an asset to the business. I am very appreciative of his hard work and focused attitude

My overall experience with R&R was a very calming experience. Making a will is a very emotional episode and Gail was very comforting, sensitive and knew exactly what she was doing. It didn’t seem so emotional when my will was done and dusted. Thank you Gail.

From my initial call to arrange appointment to meeting Emma a couple of times the service was first class. 

We were extremely happy with the service we received from Emma, Jenny and all the office staff.

We feel that everything was explained to us in an ‘easy to understand’ format: which is extremely important to people when they are dealing with things out of their ‘comfort zone’.  The conversations were always friendly and informal but giving us all the information we required

Sincere thanks to Mr Ross, he was fully professional in all aspects and done a remarkable job.  I thank you all for your great support and work in this matter.  You have my deepest respect and admiration for how this was handled.  A credit to R&R in all ways  

I never felt safer than when Mr Robinson dealt with my case.  He paid 100% attention to what I had to say.  He constantly made notes and asked questions to make sure he understands everything, he explained the law whenever needed, in a courteous, professional, easy to understand way and I felt that he is not just doing a job.  

I have dealt with Judith before and from the moment you meet her you are put at ease.  She is so professional.  Everything is explained to you so you fully understand and any issues are dealt with.  I always recommend Judith to family and friends.  Competitive rates with no fuss.  Thank you also to Lisa

May I just mention your receptionist Ruth who welcomed us with a huge smile and kind and friendly manner.   Both Michelle and Ruth gave us the feeling that we really mattered to your Company.  To our minds you are very lucky to have these very very pleasant people working for you

A big thank you to Michelle and full team. The moment I met all the stress I had disappeared and felt I was dealing with a friend I had for many years. You should be proud of yourselves and hope you and all families stay safe. Thank you again  

Karen was fantastic throughout and was always available to take our calls and answer our queries.  She was very knowledgeable and provided information to allow us to make our own choices.  She guided us throughout, gave us her time, and made sure we understood everything 

Karen empathised with me when I became upset and displayed professionalism, integrity and commitment throughout

An excellent service

Just like to say massive thank you to Adam Whittaker. He did me proud in Court.  I am forever grateful for what he did for me,  Cracking job – thank you so much.

I would just like to mention the staff in your Atherton office, what I was going through, they were kind and considerate.  From Emma, Beth and the ladies at the desk, they were great and I think you should tell them all how good they are. 

Thank you from the bottom of my heart, thank you!

The case wasn’t straight forward but we were very satisfied with the way changes in circumstances were dealt with by our Solicitor and Barrister.

Very friendly team. Always willing to help with any enquiry. Hopefully not need Solicitors again but would use this company or recommend with no hesitation.

First Class Service!

Most sincere and heartfelt gratitude to you all for your hard work, help and support during the sale of my aunt's home. I greatly appreciated your professionalism and valued your friendly and approachable communications with me. As I do not live in the area I asked Gareth Friend from Carmanfriend Estate Agents for recommendations. Your name was one of three; I chose wisely and I would not hesitate to recommend your services !! Thank you Karen et al! Warmly J

Considering the costs involved in moving house we feel the conveyancing charges are under-valued.

Outstanding conveyancing service!

Richard Querelle and Thomas Myers have been amazing. Richard varied the lease and then both Richard and Tom dealt with the sale of my shared ownership flat, and they did it against all odds due to a complex lease.

A brilliant service, extremely professional, responsive and hard working.

Look no further for a top conveyancing service in Chester - highly recommended.

Michelle is brilliant.  Apart from being efficient, she is also straight talking to the point and spoke to us on a level. The opposite of other solicitors we have encountered. She’s a keeper!

Nothing was too much trouble. There is nothing to improve, excellent service.  Personal note, I would like to thank all the staff

We were impressed with the professional manner in which our purchase was handled, in addition all the staff with whom we were in contact were pleasant of manner and most helpful

Review for Anthony Harrison - a member of David Kitchen's team

I just thought I would take a minute to compose this email and let you know of the recent excellent work Anthony Harrison has undertaken, I feel he is an asset to your firm.  No task has been dismissed however menial it has looked, and his willingness to ensure customer service of a high standard, along with his professionalism and his knowledge of conveyancing, has been a credit again to your firm and himself and I thought I would take a moment to highlight this to you

Thank you Hannah, and particularly Eddie, for your help and reassuring support

Kevin was very helpful and straight to the point

We're in!  Thank you Stephen and Janine for all your hard work and advice, it's very much appreciated.   The house is lovely, hopefully our last move!

Thanks again

I am very happy with the service being received from Natasha, communication is good which is important and I feel I am in good hands and being looked after very well. Thank you.

Mr Liston was very helpful in making a defence case and I will be recommending him to other people

Michelle was fantastic. Very friendly and easy to get on with. Rapport and trust is key and I feel I received both. Thank you

Thank you for all your care and support during this time, and for the years of advice that you gave mum. I know she valued your assistance

We are very satisfied with the service given by Russell & Russell. Since making our first will in 2016 have recommended you to our daughter and a friend who have both been to R&R.  Many thanks to Gail for professional guidance and help, she made it easy and straightforward

I couldn’t have asked for a better outcome and have done extremely well with my other offences.

Natasha Cairns (+Jaine) were helpful, polite and thorough. Would happily use again and recommend. Thank you

Very good service from the start. Great communication throughout the process.

Both Hannah and Eddie were extremely professional and helpful. A great service and we are appointing you for the sale of our old house. Thanks.

Really helped me when I have been stressed, always on hand for advice. Thank you

Excellent service throughout. Communication also excellent. Thank you for making this run smoothly!

Thank you for an excellent and professional service relating to the sale of our property and onward purchase. Your guidance and support have been exemplary and much appreciated throughout the process

We are very appreciative that you took on our case at a very busy time, and be with us under a very tight time pressure

Rebecca showed empathy, care, and was professional throughout.  Thank you for your hard work

Fiona and Jane were extremely helpful throughout the case, very professional and kept me informed with what was going on.

I would definitely recommend their services                            

Excellent service and communication from Lauren 

Hannah and Eddie have been fantastic. I would absolutely recommend them to anyone and use them in future. 

Emma is a lovely young lady.  She made me feel comfortable, spoke in a language I could understand, and was very professional.  She provided a good experience in challenging times.  Keep up the good work  

You have given me faith in lawyers, you listened and I was very pleased.

Just want to thank you for today and your whole professionalism.  I know it’s your job but thank you, you really did help me.  Once again, thank you.  

A very good service for applying for Grant of Probate. Always informed of anything that was required, good communication via telephone and post.   Thank you for your prompt and efficient service.  

Michelle Wood was so good, I would recommend her to anybody. She is an asset to Russell & Russell

The service we received from Michelle Wood was excellent and could not be improved. Michelle's advice and interpersonal skills helped us greatly at what was a very difficult time in our lives

I was shown great empathy in the handling of my wife’s estate and the complicated paperwork was dealt with in order to produce a timely outcome. A very professional service.

Michelle was so easy to talk to and made the process stress-free. I would highly recommend Russell & Russell to friends etc.

Many thanks to David and Gulrez for providing an excellent service for both sale and purchase and advice on a couple issues that arose

Really good service, David has been very helpful. He explained everything to us as first time buyers.

A big thank you to Ursula and Louise for such a seamless house purchase. We have always used Russell and Russell for our conveyancing and have always received excellent service.

Great service, Hannah & Eddie were very helpful and efficient. 

Hannah has been super helpful, efficient and friendly - we're really reassured that going with Russell & Russell was the best decision. 

Davinia Martin is fantastic at what she does, very reassuring

Harry Mistry was wonderful, patient and understanding for everything that we required. A very excellent service.

We just wanted to say a MASSIVE thank you for your help with purchasing our home. It wouldn't have been possible without your help and guidance from start to finish. You made everything run through smoothly, even when things became complicated. Your level of service was brilliant and we would highly recommend you to family and friends

Thank you so much for all your help Michelle and Russell and Russell Solicitors. Thank you for all your continued help and support, and for the many long conversations in the past.  Whatever the outcome the love and professionalism from your team for this case has been a huge and heart felt blessing to me and my family and my Nan and I wanted you to know that we’re truly and sincerely so very grateful 

David has been extremely helpful, police and courteous throughout.  Thank you for all your guidance and assistance   

You have been wonderful - thank you

Thank you for the amazing service from you and your team. My family and I really appreciate it

Lauren Davies has been exceptional in communication throughout

We would just like to say thank you for the understanding of what we wanted in our will, we feel so much happier now

Staff dealt with my 90 year old mother with plenty of patience and understanding

From the start to finish we were given a very easy and friendly service, we were made to feel comfortable and confident through the whole process it couldn’t have gone any better. Very impressed, thank you so much.

In what is an upsetting time, I have nothing but praise for Jacki Abbott.  She took the time to listen and answer all my various questions and calm me down and made me feel like nothing was too much trouble. Would definitely recommend Jacki Abbott to all family and friends – a great service.

 Excellent service and helpful throughout the process. Would recommend your services without a doubt.  

Hannah was very clear and patient in supporting us through a difficult 3-way house move. In particular where there were hold-ups from outside parties.

I really want to thank you Natasha.  I couldn’t have asked or hoped for a better person to deal with the sale and buying of my new property. She is a true credit to you and your team. FIRST CLASS.  Thank you.    

My wife and I was very impressed with your constant efficiency, very friendly and easy going manner on the phone/emails etc, we considered your service totally professional throughout. Many thanks to you all. 

Wouldn’t use anyone else. Thank you.

Excellent service from start to finish.

Excellent service. Friendly, down to earth but professional at all times. Thank you. 

Your firm has always been very helpful and understanding in all my cases not just this one.   I’ve had your firm from day 1, you was the duty Solicitor on the day of my case back in 2000.

Thank you to everyone who helped us with the case, would highly recommend.

Everything was explained to me in the way I could understand and I could ask about things that were worrying me and I receive helpful advice.   Michelle put me at ease on my visits and I felt I could discuss personal matters with her. 

Thank you to Miss Bromley, Jennifer and reception staff for the skilled professional information and for the pleasant manner in which this was delivered. Thank you too to Miss Bromley for visiting my home garden to conduct this work during a pandemic ensuring the work was dealt with and whilst observing social distancing for the welfare of all.

               Mr Mistry explained and advised me into everything. Such a lovely man. Very happy with the service provided.

Emma was extremely efficient and knowledgeable, very easy to speak to and understood exactly what our needs were. I would definitely recommend Emma she was very helpful.

Emma is a totally professional advisor with clear and concise explanations.  The process of dealing with the transfer of property was fully explained and our objective was achieved.   Emma gave a full explanation with clear advice.  This is the 3^rd matter that Emma Wood and your team have handled for my family and on each occasion Emma has impressed by her totally professional, efficient and friendly manner. Also, your secretarial team organised appointments and dealt with queries very efficiently. I have no hesitation in recommending R&R and will do so when the occasion arises.

I am extremely satisfied with the service provided by Russell & Russell.

The Probate team made it easier for me to deal with my mothers death, by being very sympathetic & explaining probate in detail. Thank you 

"Thank you for the service you provide. You made a stressful situation tolerable and you went over and beyond to help on the exchange and completion day."

"May I take this opportunity to thank you for the service we have received from you and your colleagues and I would not hesitate to use your services again and recommend them to all."

"Firstly, please can I commend Jean for her support within the recent trials, you are brilliant at the work you do and value your time throughout this case...

"Judith, you are also brilliant, you are so kind and caring just for hearing your voice I can tell you are such a lovely person, and to you both for not judging me on the horrible information from past court hearings."

"I would like to thank you for the very professional way you dealt with my claim, everything was explained to me clearly, I would not hesitate use your services again if required and would you to family and friends."

"Thank you Saira for all your work throughout all the procedures of my claim!"

"Charlotte was a joy to deal with, immediately recognised our requirements and completely fulfilled them in a timely, caring and compassionate manner, maintaining her professional image throughout.”

"Saira and Diane were helpful and quickly responded to all my questions and concerns. Russell & Russell provided excellent service and settled my claim efficiently. Thank you once again for doing a great job.”

“Would happily recommend. Thank you for your professionalism and patience throughout the case!”

“Saira Ali handled my case very well. This lady is an asset to your team!”

“Thank you so much for a friendly professional, swift and informative service.”

"I want to thank you for the kind, sensitive and efficient manner in which you have handled the Lasting Power of Attorney for my mother-in-law. It was a pleasure dealing with you and the service you provided to our family was truly excellent."

" Professional, friendly, incredibly efficient, accurate and speedy...Judith is brilliant. The back up /professional knowledge and kindness of Jennifer and Vanessa – amazing.”

“The convenience of your office in Westhoughton was one of the reasons for using your services.”

“Marie was very professional with a friendly disposition. Perfect!”

"Just a quick note to thank you and your team for your help in our recent property transactions.

"As always we appreciated the professionalism and timely communication updates.

"We would certainly wish to work with you again on any future transactions, but hopefully there won't be any!! But we would have no hesitation in recommending yourselves to any family or friends."

"Emma (the solicitor) explained everything to us very clearly so we were very satisfied with each visit we made to the office. Can't thank her enough."

"Your service has been truly brilliant and one in which I would recommend for sure to anyone."

“I don’t like tick boxes, but the outcome is a weight off my mind. This has been an emotional journey for me and I have appreciated the time taken to ask about my mum and make me feel not so nutty in my panic over my mum’s welfare. Being human with some compassion is important, so thank you.”

“Very friendly and added advice when needed. Made something we thought hard very easy, thanks Marie.”

“I have every confidence in you handling difficult issues sensitively. A friend also speaks highly of the way a difficult situation within the family was dealt with and this undoubtedly helped with her bereavement, you have lovely supportive staff.”

"Thank you and all the office for your work, you've been brilliant and I hope to work with you again in the future. You came highly recommended and I won't hesitate to keep that going. Thanks again."

"Marie was an exceptionally lovely lady. Very easy to talk to and explained all what we needed, and simplified things for us that we thought were going to be complicated. Came away feeling totally satisfied that all our needs have been sorted completely. Couldn’t have asked for a better service.”

"Very happy with overall help."

Find out more about our Personal Injury Services

"Very helpful and friendly staff. Very knowledgeable and professional." - Find out more about our Wills & Probate Services

"Should I require the services of a solicitor, I will certainly contact Russell & Russell."

"The staff at the Horwich office were extremely efficient and courteous. Emma Sheehan was very thoughtful and sympathetic throughout the handling of my father's estate."

"Thank you for all your help and support."

"We as a family would like to thank you on behalf of our mum. We are very satisfied with your service and would recommend you to friends. Thank you again."

"I am very happy with the service I have received from you all at Russell & Russell and I will not only use your service for my next property purchase but also recommend your service to everyone in my network."

Read more about our Conveyancing Services

“When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it’s important to grant wishes to family and friends. She answered all my questions during my visits, on the telephone and via email.

 “Thank you Gail for her patience and help throughout the process of my will. I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism.”

"Gail was very helpful and dealt with my husband and I with extreme empathy and compassion."

"Emma was extremely efficient and explained everything to us in an easy to understand and clear way. She came out of her way to meet us and we would have no hesitation in recommending her and your company."

"Karen was superb, you were equally attentive and you put our faith back into customer service- first class! Your firm should be very proud of having such great ambassadors."

"When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it is important to grant wishes to family and friends.

“She answered all my questions during my visits, on the telephone and via email.

“Thank you to Gail for her patience and help throughout the process of my will.

“I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism”.

"Client who has learning difficulties dealt with in a sensitive and patient manner. Legal procedures explained in a straightforward way, thus alleviating anxiety and aiding understanding."

"David Kitchen and Team. Excellent, professional, friendly, approachable and much more.”

"Russell & Russell have recently concluded a wide-ranging family distribution of a late relative’s estate. The staff at R&R kept us informed, were courteous and explained matters in plain English. Their presentation of documents that needed signature was always explained and were happy to use email for my queries and general correspondence. I am confident in recommending their services in all such matters."

"Thank you for all your help with this matter ... would not hesitate in recommending you and your company and rating it 1st class service. I will always consider using you in the future. Thanks again."

"I’m very grateful of Andrew's help in court. He did an amazing job and I would of been lost for words without him... very professional, spoke very well on my behalf... I would like to thank him very much... top man."

Find out more about our Criminal Defence Legal Services

“It has been a joy working with you.

“At a time when so many firms are no longer doing the job right (cuts etc., of course), it's always nice when a firm does. A good team at your place."

"I would like to give you 10/10 for the service I’ve received from Gail Taylor at your Farnworth branch. Gail is a very warm and helpful person and someone I would highly recommend to anybody wanting assistance in writing their Will. Thank you Gail."

Myself and my daughter, we were extremely pleased with the way our will was conducted. Mostly because we were not rushed, and the interest taken in the overall of the meeting, a most friendly atmosphere and with somebody who genuinely cared. We shall definitely come again.”

"Just wanted to say thank you so much to you and Colin for your time and patience during this process."

"Yay! Russell and Russell are the best. Used you guys so many times now and you never fail to deliver.

"You need to open an office in London and clean up.

"Always on POINT.

"Thanks Stephen and Janine."

"Thank you for carrying out all the conveyancing work for the sale of the house. Really appreciate everything you did and the communication between ourselves very efficient and professional thank you very much."

"All contacts were prompt professional and friendly by each member of your staff. Thank you very much."

“I am writing to express my sincere appreciation for the very helpful and compassionate way in which you supported and represented me during my recent case.

“From when I first met you after being arrested… I have felt you were working in my interests and giving me good advice despite the stupid things I had done to get in to the situation in the first place… indeed I appreciated the humour you often injected in to our meetings as well!

“As you know I have been lucky in having a very supportive wife… and I should like to thank you also for the respect and support you showed to her too.

“For anyone else who finds themselves in a similar situation to myself I would have no hesitation in recommending that they approach you to represent them.”

“Donna Leigh and her assistant, Janet Jones are a credit to your firm. I was extremely satisfied with all the years of service I had from your firm. I am still involved with another matter concerning buying a house and feel comfortable and at ease with knowing that I am in good hands.”

Find out more about our Family Law Legal Services 

"Andrew was fantastic in resolving what was a challenging issue for our business. He grasped the issue excellently and resolved it perfectly. Can't thank him enough for his hard work and diligence."

"... thank you and your team for your excellent service. It was quite complicated at times and through it all I have felt like I could call and someone in your team would answer our queries. You have been efficient, friendly and went out of your way to help us. We will definitely recommend you to others and would turn to you in the future."

"I would not hesitate to recommend Russell & Russell for their services. Many thanks to Saira once again."

"Ms Ali dealt with this claim sensitively, efficiently and professionally. I cannot fault her and am extremely grateful for all the help and patience which she gave to me. 

"Thank you so much for all you have done and the manner in which you conducted yourself."

"We'd just like to thank you very much for all your help with the sale and purchase of our properties, especially since you had to do twice the work after the first sale fell through right at the last minute! 

"I was very grateful for all your advice and that you were both easily contactable and spoke in easy to understand language. It was very reassuring to know I could ask questions at any time and that you were keeping me in the loop.

"I will highly recommend Russell & Russell and look forward to getting in contact whenever we next move (although not too soon hopefully, not sure my nerves can take it!!)

"I just wanted to send a note to say a huge thank you to you and your team for helping me with the sale of my property.

"I have sold quite a few houses over the years however the level of service, professionalism and fair costs I received from your organisation has been an excellent experience for me.

"You have made this a quick and seamless process from start to finish and I will not hesitate to recommend you.

"Thank you so much."

"Thank you for all of your help. We are in the house and gradually dealing with the un-pack and redecorating.

"All of the team were amazing and certainly made our side of the process as smooth as possible. We are grateful for your assistance and would certainly work with you again in the future."

"Many thanks for the excellent service regarding the sale of my late mother’s house."

"You were understanding and listened to me with my condition."

"You've done a good job."

"Keep up the good work, keep shining."

"Always recommended Andy Costello to family."

"Emma was professional and efficient. We didn't have to wait long to complete our wills. Emma was very pleasant and easy to talk to as well as being good at her job. I was very pleased to find you had an office in Westhoughton. Makes things very convenient for us."

"If I had to sum up my experience with my family lawyer, Jane Welch from Russell & Russell, it would be: goes above and beyond the call of duty! I have had past experiences with family lawyers where I just didn't feel they put the time in to guiding me in the right direction. She is very direct, doesn't sugar coat things and this is what I liked about her and the way she works. Personally, I think we made a great team effort and got the end result me and my family wanted! I will always be so grateful to the person that recommended Jane to me, who I can't name, but he was right! Fantastic solicitor, great to work with and will get you the outcome that you want if you put the effort in. Thanks Jane, for everything."

"Thank you so much to you all.

"Yourself, Jaeda, Kara & Naomi have been incredible in the purchase and we couldn't be happier with the service."

"I was quite concerned at first as I'd never had to deal with solicitors before about claiming compensation. Saira, especially, has made this whole process quite painless and easy to deal with. Always super polite and helpful on the phone, very professional. I'd like to thank Saira personally for all her help and the other staff too. Hopefully, I won't need you again, but if I did I wouldn't hesitate to use Russell & Russell again and also to recommend them."

"Saira was very polite and very efficient. She dealt with all my problems, concerns perfectly."

"Saira has been a great help and kept me well informed throughout the whole case."

"Always there to answer any queries and questions. Very pleasant."

"Saira is fantastic, very sensitive and always kept me up to speed. Highly recommend her!"

"Saira was ever so helpful when asked questions or advice - got back to me very quickly, also through email or phone! Thanks very much again."

"Saira has dealt with my personal injury very well. I am very grateful for all the help she has given."

"Brill."

"I'm very happy with the outcome. Thank you very much for all of your help throughout this claim. Saira has been very helpful and always kept me updated throughout the process, thank you."

"Very professional service. Friendly and informed all the way."

"Thanks (Saira) for the hard work, much appreciated. Thank you."

"My case was dealt with very efficiently. I was kept up to date with reference to the claim. Very pleased with the outcome. Many thanks to Saira Ali."

"I would, and have, recommend your company in the future to other people and work colleagues."

"Thank you very much for everything. I felt very comfortable talking to you and thank you very much for your time. 100/100, excellent."

"Helpful staff. Saira was brilliant."

"Louise was not only very professional, but also personable in all dealings with regards to the requests. I wouldn't hesitate to recommend Russell & Russell and in particular Louise, who I found to be warm and friendly in the way she presented the facts surroundings my will. I feel she gave me great advice and guidance..."

"I felt I was in good hands which reduced the stress on the whole incident. I am grateful for that." #

"Amazing lawyers."

"I would like to thank you for all your hard work and time regarding my mum and dad's affairs over the last couple of years. Your patience and understanding through this difficult time has been appreciated. I have and will continue to recommend you. Again, many thanks."

"Courteous service and well explained. Extremely satisfied with service given."

"Pippa was fabulous, I can't thank her enough. Women/men who go through this ugly process are lucky to have her at their side - like I was. She was worth every penny."

"Every question was answered in a simple way, making it easy to understand. Have already recommended you to family."

"Always a pleasure to deal with Judith. Clear, concise and very personable."

"I've used Russell & Russell in the past and your standards and service is as good today as it was in the past."

"Gail Taylor explained everything in detail and gave us best advice throughout the full LPA service."

"Charlotte was a pleasant young woman who was very professional in her manner. All round good service."

"Charlotte was a lovely, happy girl and made my parents feel at ease. Brilliant young lady."

"Thank you very much for all you have done for me to get the outcome we got which was the right thing for us. I appreciate everything thank you so much."

"In all honesty it was more the fact I felt like I was constantly phoning you and pestering you for the updates from our buyers.

"You have been great, couldn't have asked for any better".

"I'm very pleased with the work that Russell & Russell has done for me. Carly Jones is a fantastic professional."

"We would like to say thank you to your members of staff and yourself for your excellent service. We were greeted with a warm smile and everything was dealt with in a relaxing manner. We would certainly recommend you to other people"

“I think Mr Ross performed his duties very well, keeping it simple, but touching on the necessary points of mitigation without overkill.”

"If I could give Hannah 11/10 I would. She has been excellent, professional, friendly and efficient".

"When leaving the office and G. Taylor I feel confident and happier."

"We came armed with questions and queries, they were each answered and explained in plain language, easily understood which in turn helped us to make an informed decision."

"Very happy with how Donna handled everything."

"...Its been a pleasure to work with you. Communication has been excellent and speedy throughout.

"I'll certainly use you again in the future, and will recommend to family and friends."

"Many thanks, your service has been excellent. I will definitely recommend you."

"Ms Nield made me feel very comfortable discussing my revised will, yet her manner was still very professional."

"Marie was fantastic and paid great attention to detail."

"Thank you for all your help. I really appreciate it. And I will recommend you guys to everyone."

"I just wanted to make sure I took the time to thank you for helping me with my first house purchase.

"If I ever move house again I will not hesitate to use your services again."

“I am very pleased with the service provided by Russell & Russell and I am extremely grateful to Mrs Penman and Fiona for all their hard work.

“I would highly recommend Russell & Russell to anyone requiring the services of a solicitor.”

"It’s been a pleasure dealing with you. Helped me keep my sense of humour. A massive relief now all completed actually"

"Thanks so much, I'm extremely impressed at how well this has been handled by yourself and Kara and would have no hesitation recommending you in the future."

"... we really appreciate the efficiency & professionalism of Russell & Russell. Thank you again."

"Thank you for the effort you and your team have put in. I'm impressed with the speed and professionalism."

"We would highly recommend you and appreciate all your help. You have made the experience as first time buyers less stressful!"

"At times in life when it is most difficult to know what to do, I have received excellent advice, been presented with honest and appropriate options and shown a great deal of understanding with speedy and clear communications, responses and very efficient service."

"We required a home visit and this was done very efficiently... Lovely courteous staff, very helpful and efficient. Thank you."

"We’ve been really pleased with the work you have done and appreciate your efforts.

"Please pass on our thanks to the rest of the team that helped also.

"I look forward to us working together again in the future."

"Just like to say a big thank you to everyone at Russell and Russell for your excellent service in selling my property and buying my new flat, always friendly and helpful, nothing was ever a problem with all the hard work you put into helping me settle into a new area, I will always come back to you when I need your assistance, I live hundreds of miles from Bolton now, but every time I spoke to your team I always felt I was still back home,thank you for that. Keep up the good work and once again thank you for your help."

"Ceri Jones is a very professional, helpful person. I was happy with the way she explained the case to me, with sensitive, friendly approach, without prejudice."

"One to one personal and friendly meetings which inspires 100% confidence.... In my opinion Russell & Russell is a first class company."

"Thank you so much for all your help. You have been absolutely brilliant. I really appreciate all your hard work and being so easy and lovely to communicate with. I will be recommending you to everyone!"

"Just a quick note to say thank you! You have been a fantastic support and guide through my first house purchase. Thank you so much..." 

"We can't thank you enough for your help with the purchase. We felt so supported throughout the process and really appreciate all your work to SUCH a tight timescale! Thanks again." 

"From the first conversation I had with Stacey on the phone, she instantly put my mind at rest and went above and beyond all my expectations. I had total confidence in her at all stages. 

"I cannot think of anything that Stacey could have done better and look forward to working with her again in the near future - she is a great asset to your company and deserves much praise for her professional and friendly manner, speedy response to questions and a genuine caring attitude. Many thanks."

"My family and I have used your firm for years ... and time after time we have experienced a very professional and truly remarkable service from Louise Simons and we can’t recommend her enough ... 5*"

“Just to let the company know, that the service provided by your company, Russell and Russell, from Rebecca H is excellent. Constantly informed me in relation to my case and ‘we’ started the process. Thanks for everything. Look forward to dealing with you in future and will highly recommend. Thank you once again.”

“I didn’t think I even had a case until I spoke to your representative, Daniel. And you then told me I had, you handled my case with great professionalism, for which I thank you.”

"Thank you for your help with this, I was massively shocked in the turnaround to get us in so soon after Christmas but credit to yourselves for doing everything right!

"We’ve been in now for a few months and loving being homeowners so thanks for your professionalism and putting up with me chasing you all the time!

"I won’t hesitate to recommend you to anyone and should the opportunity come I will do so."

"I’ve been very happy with R & R and Eileen has been fab.

"Thanks again."

"I’d like to take this opportunity to thank you and your team for all of the hard work that went into our sale/purchase. I found the whole process with you so simple and contact was excellent. I was confident there was always someone available to help us if we needed anything so thank you again for making the process go as smoothly as it could and we will definitely use your practice again in the future."

"From our first meeting, Marie took time to understand our needs, gave us professional advice and she demonstrated an excellent knowledge of her craft. Marie was extremely approachable, professional and knowledgeable - an asset to your business."

"Victoria and Karen have looked after me through after me through 2 difficult years. They have been wonderful."

"Great service, very thorough and good communication."

"Many thanks for your help in this transaction. You and your team have been very professional and we will definitely be using Russell and Russell in the future."

"Just a quick line to say thank you so much for the way you have dealt with the sale of our house.

"Being so proactive and efficient from your end made our life a lot easier and stress free during the whole process, to the point where it seemed a little surreal yesterday on completion as it felt we didn’t do too much!!

"I will recommend you guys to as many people as I can.

"Thanks once again from us both."

"Thank you for the completion statement. I would like also like to thank you and your colleagues for providing such an efficient and excellent service. I will definitely recommend you to friends and family and of course will have no hesitation in using you again in the future."

"First class service... Very satisfied with everything from start to finish. Thank you."

"Katie Shires was very helpful and made it all a lot easier."

"... It's been the most pain free transaction with these two properties I think I have had in my years of buying, selling and re-mortgaging so thank you again. I will certainly contact you should I need your assistance in the future."

“I thought the possibility of sharing my bungalow was out of the question, but Judith Bromley resolved this."

“Jennifer was extremely helpful and understanding with my situation and tailored the will accordingly.”

“All the staff were good and reassuring. Mrs Marie Nield was efficient and helpful.”

"I would like to express my sincere thanks to Russell and Russell Solicitors who my husband and I have used three times, and have been fortunate to have Emma Wood ( Solicitor ) deal with our affairs. Emma is a very approachable, professional lady. Emma visited us at our home on a number of occasions, I was particularly impressed at how she was with my husband who has had a previous stroke, Emma took her time and discussed and repeated things in an easy manner to my husband to enable him to understand and answered any questions we had. The staff at Russell and Russell are also very approachable, they answer the phone in a polite lovely manner and always relay messages to the solicitor in a very timely way.

"I would certainly recommend Russell and Russell and use them again if we required the services of a solicitor."

"Thanks very much for completing the sale of my house, it was a very efficient and smooth process thanks to yourself and Gulrez...

"Thanks again for the constant updates and speed in which the process was performed. I will have no hesitancy in recommending you in the future."

"Helpful, gives clear understanding of the matter you wish to discuss."

"Huge thanks to you and the team who have once again, worked brilliantly for us in relation to the sale and purchase!"

"Marie was a lovely person to deal with."

"Thanks very much for enabling me to take care of my will and minimising the apprehension that had been prior to your advice."

"Russell & Russell removed all the stress from sorting dad's estate. A particular thank you to Emma and Jenny for their efficient and kind dealings with this matter."

"Excellent solicitors. Briefing with Rebecca, mainly with Donna who has been professional, easy to talk to and very efficient. Thank you so much."

"Usual impeccable service."

"Thank you for your patience with the sale... An amazing, friendly and professional service as always from you all."

"The service provided was of a very high standard."

"I was kept well informed, by email, as requested and will certainly recommend Russell & Russell."

"We would like to take this opportunity to thank you for everything in the purchase of the above property, we picked up the keys yesterday evening and couldn’t be happier with our first property.

"I am sure we will be in contact again at some point in the future."

"I'd like to thank you so much for your assistance with the completion of this sale.

"You have all been a pleasure to deal with and have been really quick to come back to me when I had any queries or concerns.

"I would have no hesitation in recommending you to my friends and family.

"Thanks once again."

"...the chain is rather long and we have struggled with a number of issues throughout the process one in particular being the original solicitor leaving part way through the sale... it wasn’t until Claire came on board that things actually started to happen.

"I cannot thank Claire enough for all of her hard work and support through this whole process, every time I have called she has been there to speak to me and if not she has returned my calls and emails with impeccable timing.

"As an Estate Agent of over 5 years I know how valuable it is to find a solicitor like this and want to ensure Claire is commended for this, especially coming on board part way through such a complex and stressful chain I know a lot of blame was placed on Claire that was not justified.

"Again, I want to take the time to thank Claire, if she hadn’t have prioritised this I can 100% say the sales would not be completing tomorrow and the chain would have collapsed."

"Wonderful, professional, empathetic service given by Charlotte."

"... And a big thank you to you and your team in the way you handled the sale of my mum's bungalow, I would have no reservations in either recommending your company or using yourselves again."

"Thank you so much for all your help and understanding!
We really appreciate your navigation through this rather complicated procedure, making it run smoothly.

"Should we have any queries or need any further legal assistance, we'll be sure to contact you first.

"Thank you again for everything and we wish you all the best in the future!"

"Can’t thank you enough for the smooth process and for maintaining a very professional approach when I’ve been pestering to get it sorted.

"I’ve got all your details and should I have anyone ask me for a solicitor I’ll gladly pass your details on."

"Many thanks for all your help with the move. We were very satisfied with the service you provided and would recommend you to anyone that asks!"

"I wanted very much to record our appreciation of the excellent service provided recently, by members of your staff...

"The individuals with whom we had direct contact were Colin McWilliams, Emma Smith and Paul Armstrong. I have no doubt, of course, that many others were involved, “behind the scenes”.

"Throughout the process, all involved showed themselves to be thoroughly knowledgeable, professional, efficient, patient, and unfailingly courteous.

"The same qualities were displayed by Tracy on Reception, whose role, I suspect, is sometimes overlooked by customers.

"This is the second occasion on which my wife... and I, have used your services. Our Daughter ... who was also a client on the recent occasion, has been such before. None of us would fail to recommend your practice to others. 

"Thank you for a service of which all concerned may be proud."

"You guys have been great from start to end. Efficiency and constant updates throughout. I am very grateful to you both and look forward to working with you again in the future."

“From the word go, Charlotte made me feel at ease by her pleasant manner, didn’t rush me at all, just took time to explain things.”

"You are brilliant Solicitor Carly and will definitely work together in the future and recommend you."

"I would definitely use the service again. Approachable and friendly. Understandable and not patronising."

"Many thanks for all the work on the purchase ..., and I will certainly be in touch if I move home again in the future."

"... Please pass our thanks onto the whole team who supported with our move. I honestly felt that no matter who I dealt with there was genuine care and a sense of urgency throughout. Eileen in particular was fantastic during the stressful days at the end!"

"Many thanks once again for all your efforts which exceeded our expectations, especially in the days leading to completion. We would not hesitate to recommend your services or to seek your assistance again in the future."

"Thank you for all of your work on this Janine. You have made this so easy for me. I really appreciate it.

"I’ve been mightily impressed with these In House Solicitors that Aldermore have been using."

"Thank you for all your help. The service from Russell and Russell has been excellent."

"... we were totally satisfied with every aspect of the work Harry did for us. Harry's professionalism in this matter was a credit to your firm and we would have no hesitation in recommending both Harry and your firm to our friends."

"Thank you to Russell Russell. Ms Hillary Farren and Cathryn MacLean; your work and support over the last 6 months will never go forgotten. Everything worked out as I hoped. A very helpful and professional service and highly recommended in all family matter cases." 

"We can’t recommend Russell and Russell highly enough and found everybody we have worked with helpful, professional and friendly."

"Many thanks to the team, especially Fiona who I feel went above the required mark. Very helpful." 

"We can't thank you enough for making it easy, friendly and extremely helpful in everything."

"Thanks so much, it’s been a testing few weeks for sure, but you’ve been awesome. Appreciate the efforts and will certainly be recommending you."

"I just wanted to say thank you for all your help for my sale and purchase.

"I also wanted to give you some feedback regarding Gulrez Khan. He was extremely helpful and very professional throughout the transactions. He always kept me up to date and answered all my questions promptly. He is an asset to your company.

"It has been a pleasure having you guys as my solicitors and I will definitely use you again.

"Once again thank you very much."

"Saira was a fantastic solicitor, very efficient and kept me updated at all times. She was a very nice person. Would definitely recommend to anyone, I would use her again. I can't thank Saira enough."

"We have been very happy with your support. Thanks a lot to Russell & Russell Solicitors. Thanks to Saira Ali."

"Just to say thank you so much for all your help and expertise in my claim for compensation. Kinds regards to all your team."

"Saira is a very good person and was very helpful in every step of the process she went through. I am very thankful for everything she has done for me. Also very easy to talk to."

"Very professional, case dealt with compassion. Friendly service. Also updates given frequently,"

"Thank you so much Saira, you are a beautiful kind person and very helpful."

"..., thank you for all the help once again, you make it all painless which is unbelievably appreciated!! Under 2 months from first viewing to completion, pretty good considering the negotiation time as well!"

"Katie was amazing. Very Professional and compassionate."

“Was very understanding with me being disabled. Was totally on my side. Good at her job.”

“Thank you to all staff for handling my situation in a kind, polite and respective manner.”

“We didn’t feel under pressure to make any decisions I haste. Emma was patient with us and explained everything in as much detail as we requested. Thank you (Emma) Russell & Russell for your support.”

“Very impressed by the friendliness of staff, the advice given and the professionalism displayed in catering for our needs."

"I cannot praise Charlotte enough. My case wasn't straight forward and she wouldn't let go. Thank you Charlotte."

"Many thanks Laura! Thank you for your efficiency."

“Great customer service. Always patient with clients even when the client is slow to respond, which on many occasions that was me. I would highly recommend Russell & Russell Solicitors.”

“Always used R&R for over 20 years on the recommendation of an old friend. R&R have always been trustworthy, whenever needed 24/7. Friendly, honest and courteous whatever the circumstances. Eternal gratitude.”

"I searched the internet and took a gamble to use R&R but I can say that I was very impressed with the service provided. Asad Khan was very professional, polite and answered all my questions and queries. I certainly will recommend R&R to my colleagues."

"First class service. Best conveyancing we have had and we've moved about seven times."

"Thank you very much to everybody at Russell and Russell. I have been totally satisfied with everything you have done and the way you have kept me updated. I would have no hesitation in recommending you to others."

"Very professional and friendly."

“Victoria was particularly sensitive and patient during our meetings - I was emotional due to the recent passing of my husband. She made the process possible.”

"Charlotte made us feel at ease regarding a delicate topic. Very friendly and professional, and answered all our questions. Would definitely use you again."

"Excellent service, always kept informed on progress! Couldn't thank the team at Russell & Russell enough for everything. Thank you and would defo recommend to friends and family."

"Just a quick email to say thank you for your assistance in completing our house move.

"You and your team were excellent throughout the process and I would recommend you to anyone."

"...I just wanted to pass on my sincere thanks to you and your team for all the work you have done.

"I would particularly like to mention Sue Johnson who has been so helpful .... Sue has been professional and supportive and great at communicating keeping us up to speed and in the loop throughout the process, she is a credit to your organisation.

"I will continue to actively recommend your services to friends and family."

“Many thanks to Jennifer for explaining everything so clearly, and for making the whole process far easier than we thought it would be. Very personal, caring service, thank you!”

"My partner and I used Russell and Russell Solicitors to help us to purchase our home together. The property was repossessed and the whole process was very stressful, but Zoe and Sophie have been fantastic. Their patient with us and their hard work is extraordinary. I would like to recommend them and thank them for their time and professionalism."

“I found Judith a lovely lady who listened to my needs and gave advice which I understood... Russell & Russell have a first class reputation.”

“Emma has dealt with the family previously. She attended to my mum and dad prior to... and myself. She has not changed, always professional, meeting the needs of the family. This I find is rare quality that one person has knowledge, understanding and compassion of a family and it certainly helps to have that relationship whilst maintaining clarity and meetings expectations whilst guiding and explaining the steps along the way.”

"… the staff were very caring, understanding and very helpful… it was easy to make contact… the staff were brilliant. Many thanks, bless you all.”

"I really appreciate the incredible amount of hard work you and Storm put in on my behalf, not least the 11th hour scrabble to exchange, draw down funds and exchange, all on the afternoon we’d originally planned to simply complete. You really went above and beyond for me.

"It meant that I was able to stick to removals plans and hand the keys back to my old place on time. That all went really well; and I’m very happy in my new home."

“It was a very stressful time for myself and my husband, but having you help us made it a lot easier. You both helped us out many times over the phone and put our minds at ease. I can’t thank you enough for your hard work.”

“Gail Taylor has taken the worry off my mind. .. The actions and service was prompt and satisfying.”

“Just wanted to thank you for your help and advice over the years when mum was alive. You and your staff were very kind and gentle when explaining changes to her will which we did numerous times…”

"A massive thank you to Jaeda and Kara for everything in a very stressful time. Thank You.."

“I really do not know where or what would have happened without her service. Extremely reliable, committed to helping me, very sincere and professional. More than words can say, Thank you so very much indeed Kellie.”

"... thankyou so much for all of your help in resolving the probate application for my late father and for the time and kindness spent to support my mum through the process."

"Much appreciated LGBT and family friendly service. Respectful throughout."

"I just wanted to say thanks for all your help with this process. It has been stressful at times but now it is finally over I wanted you both to know how much we appreciate your efforts throughout the long journey."

"Thanks to you and your team making sure all completed in time, 5 star service.

"I have used Russell and Russell twice and very happy with all the experience. I will definitely recommend to my friends."

"I found the service given in all respects first class from all members of staff."

"Thank you for all your help, your communication skills and professional attitude are excellent and this has helped things go smoothly.

"Once again, thank you."

"I cannot express my thanks enough.

"Both yourself and Diane have been a delight to deal with and truly professional and efficient.

"Thank you both very much."

“Patient and caring throughout, I’d like to thank Claire Mackenzie for all her support.”

"I would like to extend my gratitude and appreciation for your exemplary performance in addressing my conviction, through call-backs, transparency & correct assessments of outcomes; and-through Kevin's procession - retrieving the most benevolent outcome of conditional discharge… Writing to yourselves roughly one month afterwards allows me to fortify the fact that because of your achievements, I have the means to progress in my health, professional, financial and social matters in a far better position, albeit slowly. There will be no doubt in referring yourselves as recommendations to my colleagues in the North West with regards to criminal Solicitation in the future should the need arise."

“Thank you so much Laura for making the whole transaction completely pain free.”

"I would like to put in writing how grateful we are for the excellent service we have received from yourself and Richard. We could not have asked for more and we will be more than happy to recommend."

"Again I would like to say how happy we were with Emma Wood. Emma is very professional, but has empathy and understanding and explains everything in detail.... What we experienced from Emma, I can't think of anything to improve the service she gave us.... Superb service. Brilliant solicitor."

"You have been an amazing firm of solicitors to deal with my difficult sale process, and I wouldn’t hesitate to recommend Russell & Russell!"

“In my many dealings with the law and with lawyers (my son is one!), I have rarely met one as efficient and pleasant as Emma Wood, Thank you.”

“Owing to the original onset of my claim R&R have been the most professional as one would expect in their field of personal claims.

“My accident was an horrendous experience and although I did not seek their assistance until some two years later, the level of detail of the accidents and the subsequent hospital reports made this an easy journey for me without intimidation all.

“Thank you so much for your achievements and considerations.”

“I would like to thank all the people who were involved with the sale…on our behalf and would like to say what a fantastic job you all date from start to finish. I was really impressed with the correspondence, the contact and the whole dealing aspect of completion, discussions with solicitors and the payments. I will certainly be using your service again when I come to sell my other houses and will also recommend you to anyone as I could not fault your service from start to finish. We are considering our Will and will be contacting you in due course. Once again I would like to thank you for all your hard work which was much appreciated for both my wife and myself.”

"That’s fantastic Jemma, thank you so much you’ve been brilliant throughout all of this! You’re a star and I will definitely be recommending this solicitors!"

"Russell and Russell are extremely professional and competent! The helpful the helpful and very friendly service (especially Miss E. Wood) is greatly appreciated."

"Jennifer, as always, was bright, efficient, warm and friendly. The absolute perfect balance between a friend seldom seen and total professionalism. Outstanding."

“This has truly been some of the darkest, most stressful times that any of us have experienced and it’s been a massive help knowing that we have had the right people behind us not only working for us, but also wanting the right thing to happen. For two and a half years this has been our life and thanks to you all, this has now finally come to an end - and the right end too.

"In times as difficult as these your expertise and passion in helping us in and out of the Court room really made a difference. Any question or uncertainty was clearly answered and left us with no uncertainty as to what was going.

"When we walked out of Court it seemed like we were walking out into a different world than the one we went into the Court. From all of us, thank you.”

"I would like to thank you personally in dealing with my sale. I am more than satisfied with your service."

"The whole process was smooth and stress free. Ann (Paul Boardman's assistant) answered all my queries exceptionally quickly and efficiently. Just over 6 weeks from instruction to completion - a fantastic service. So good, I have instructed R&R again and requested the same conveyancing team I would not hesitate to recommend them."

"Thank you for everything we are very pleased to start our new life in our home and couldn't thank you and Jemma enough for making this happen."

"We are very happy - thanks a lot again for everything, your help, support and hard work!"

"5 star service!!"

“Laura was very polite, helpful and made me feel comfortable when I met her. Kept me updated with the whole process, also helped with paperwork where I wasn’t 100% sure.”

“Making our wills was something my husband and myself had felt quite anxious about and had ‘put off’ for a long time but we were given full explanations and reassuring advice. Very happy with your service and would certainly recommend.”

"A fantastic result. Good work by all. Special thanks to Donna Leigh."

"Donna Leigh - a very pleasing combination of competent professionalism and a warm human touch."

"Thank you for all your hard work in dealing with my Sale and Purchase. You have been a great help and provided an exceptional service throughout the whole, at times, difficult process. I would also like to say thanks for putting up with my wife and I with the numerous questions and queries we had from start to finish."

“I was so glad I saw your advert in the local newspaper. The minute I walked into your Atherton office the receptionist who looked after myself and my niece was lovely. Emma Sheehan was a joy to meet and she put no pressure on me at all. She literally held my hand through a very difficult time of my life.”

"I have been very pleased with the service at Russell & Russell. I would like to make a special mention of Colin whose patience and diligence, in what turned out to be quite a messy sale, should be commended. I also appreciate the final fee being as per the initial quote."

"Just wanted to say 'Thank You'. The sale went through really smooth from start to finish. We are really pleased with the level of service and professionalism we have received."

"I would just like to say a massive thank you to all the team for helping me through these couple of years with my claim, if it wasn't for you guys I wouldn't be in the position that I am. Words cannot express what you have done for my family, especially Jane Penman. I will be passing your service on to other people as a highly recommended solicitors. Once again, thank you very much."

"I would also like to thank you all at Russell & Russell, for your kind guidance throughout my journey at purchasing my first home, You have all been so helpful and kind."

“Stress free process, Richard was always available to offer advice. He even managed to make sure the completion date met a date I had with respect to an insurance renewal, which saved me some money!”

“Professional, understanding, not rushed. Emma Wood is an asset to the company, it’s as if we were dealing with an old friend, old in the kindest way!”

“A fantastic result. Good work by all. Special thanks to Donna Leigh.”

"Donna Leigh: a very pleasing combination of competent professionalism and a warm human touch."

“I/we have been working with Emma and her colleagues for around 5 years regarding various legal issues involving my mother… On each of these occasions Emma found time to meet with me and discuss my options in a clear and precise manner, she and her team have been very helpful and timely with each legal issue, I am hoping not to require legal services again, but if I should, I would be very happy to work with Emma and her team again.”

“Marie Nield was extremely professional and very friendly. Many thanks to Marie.”

“Friendly, excellent service. Nothing was too much trouble, very friendly staff. Would definitely recommend to my family and friends.”

"Very professional, polite yet friendly...Victoria was exceptional… we were all clear on what was happening.”

“All staff at Russell and Russell Bolton/Atherton were amazing. They corresponded with other professionals at Sunderland. Kevin is fantastic, he liaised well with all parties to get the best outcome. Fantastic support and understanding of the whole situation. Thank you so much.” 

“Emma was excellent, she took her time to explain everything to my partner… and I for us to understand the will and power of attorney.”

"Thank you. As always your service has been very efficient and a pleasure."

"I can't thank Jane Welch and Salim enough for everything they did for me during my child custody case they always believed in me from day 1 even though I had historic drug use going back 23 yrs and promised if I put the hard work in they would make sure my baby came home to me by the end of the proceedings I was always kept up to date with everything that was going on and on Tuesday they won me back custody of my 7 months old son I'm so happy I would highly recommend using them."

“We were very happy with the service that we received from Anne. She was friendly, professional and informative at all stages of doing our will. I would happily recommend her to friends and family.”

"Your firm is just more than a firm of solicitors. You are all really fantastic people." 

"Extremely satisfied with everything. Many thanks."

"Thank you so much for helping us to buy our new house. We love it here! We feel very lucky to have found you and will be highly recommending you to friends and family in the future. Your hard work, caring attitude and excellent communication was much appreciated. We hope you have a lovely Christmas and a well earned rest."

"Everything was explained in a way that was easy to understand and all questions answered satisfactorily... Expert advice given in a warm friendly manner."

“A personal thank you to Emma for her advice and assistance.”

“From start to finish we were well pleased. All your staff are very friendly and efficient.”

"Your service first time around with Judith Bromely: excellent. And now second time around with Emma Sheehan: excellent."

“From here on Russell and Russell will continue to be our solicitor. I’ve used your practice for buying a house in 2004, selling a house in 2017 and now our wills and land registry task – all have been excellently delivered. Anne was extremely approachable but professional at the same time – would totally recommend her and Russell and Russell. Thank you for an excellent service.”

“The service I received from Anne was warm, friendly, efficient and very professional – a pleasure to do business with. Thank you so much.”

“Brilliant service.”

“I was pleased with the prompt and efficient service Anne gave – also some sound advice. Thank you Anne.” 

"Thank you Karen. We really appreciate the quality service you have provided and will be highly recommending you to our friends and family. You have made what can be a stressful event a lot less stressful."

"Excellent service and advice."

“Very pleasant and informative meetings with Judith, making our decisions easier to make. Overall really happy with everything.”

"Anne made us feel relaxed and comfortable in the way she advised and dealt with the making of our wills. We would certainly recommend Russell & Russell to anyone.”

“Excellent service from Jennifer Massey. Very personable and friendly. A pleasure to deal with. Thank you.”

“Anne has been clear and supportive in addressing our wills and Lasting Powers of Attorney. She has been professional and also friendly and approachable. We felt she took time to get to know us and what we needed from legal advice.”

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

“Emma, thank you again for all your help over quite a long period of my Aunt’s need.”

“My overall impression of Russell & Russell and their staff was one of professionalism and politeness, along with a friendly attitude. I would definitely recommend to family and friends.”

“We were very pleased with the service Gail Taylor provided, she went out of her way to speed up the paperwork as we were going on holiday.”

“Thanks for putting my mind at rest Gail. Also, thanks for listening to me during what has been a really upsetting time for me and my family after losing our dad. Your advice has helped me get on with my life again.”

"I'd just to echo what I said earlier concerning the level of service that I have received from yourselves throughout the sale. Every single person has been utterly professional, extremely well informed, approachable and quite simply a pleasure to deal with and a fantastic reflection on Russell and Russell. As mentioned we will be going no-where else in terms of drafting a will imminently." 

"At the point of agreeing the sale, we set a very strict target date to complete and with the efforts of Alex Walsh and his colleagues this date was achieved. The request for thorough details of the business from the outset and great communication throughout were two major factors in achieving a swift result.”

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“Russell and Russell Family Law team recently helped me in a COMPLICATED care proceedings case. They were swift, professional and on spot. I am not the easiest of mother to take instructions from, however, Jane constantly maintained a high standard of work for me and eventually did all within her power to get me a victorious outcome against the Local authority!! I at times got lost in telling long stories in preparing my witness statements but Jane always said “little is more....” and l didn’t always like it but l am so glad l took her experienced advice because it proved so vital and life saving.THANKYOU THANKYOU so very much.”

"I think it was a miracle our house sold with all the problems. It was only because of your expertise that everything worked out in the end! Thanks again." 

“We just wanted to say a big thank you for all of your help and guidance over the last 12+ months with regards to John’s case.

“You were always so thorough and comprehensive and we feel the good outcome for John stems from your hard work and expertise.”

“Thank you for dealing with my late aunt’s estate and the help previous to her time in the care home at Blackrod. Please thank Emma Wood in particular as my journeys from Shropshire were always met with help and constructive advice.”

"....it was easy to make initial contact."

"Miss Marsh was very helpful and frinedly."

"Plain, simple guidance (in kitchen sink language)."

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

"Difficult for me living in Spain but had help whenever needed and would recommend Pippa and her team to anyone seeking divorce."

"Just wanted to send you a quick email to say thank you for all your help on our recent house purchase. We are both very happy with how quickly it progressed..."

“Thank you for making a complicated situation so effortless. We feel confident that we are now covered legally for when the worst happens. You made the entire experience (almost!) enjoyable and certainly made it easy for us to understand, which is no mean feat. We are very grateful.”

“Very helpful and made all paperwork easy to understand. Thank you for sorting out both wills and LPAs for us.”

"...can you please feedback our appreciation for teams support as we we have found your support and guidance through sale excellent. Colin was very patient and although we had some challenging moments he kept us informed and represented us very professionally."

“We felt comfortably at ease discussing our requirements. Everything was explained simply.”

“Anne was very approachable and helpful and friendly…An excellent service...”

“I just wanted to say thank you very much for being a brilliant solicitor in helping me with all the legal process.

“I’m so happy…. it’s a really sweet cottage with lovely neighbours.

“I would not hesitate to recommend you, you have been very professional.” 

“Very satisfied with Richard Querelle and Rachel Kelly for their expertise and care in looking after me, both in selling and buying a new property and subsequently remaking my will.”

“Very satisfied with Richard Querelle and Rachel Kelly for their expertise and care in looking after me, both in selling and buying a new property and subsequently remaking my will.”

“All the advice was given in a clear, understandable and caring way. The fact that Emma Wood came to the house to advise and complete the forms was very helpful.”

“Thank you for your kind and business like attention and I wish you well in the future.”

“We were helped and advised with all our issues. Could not fault on Emma’s expertise and advice. Nothing was too much trouble. Thank you.”

"Many thanks for this and for all your help with the sale... We very much appreciate it. Please pass on our thanks to Karen for making this such a positive experience – not something I can say for previous moves. We will certainly be in touch in future and will happily recommend you to others. Thank you once again."

"Very quick answers to the few queries I had, even if it was a quick reply to say it will be checked. Very clear and also speedy and relaxed."

"Judith is always professional, approachable, realistic and extremely helpful with the advice that she gives."

“Gail Taylor was polite, courteous, professional and listened to our concerns.”

"We cannot praise Gail highly enough. She is professional, understanding of or needs and has a very caring attitude. My husband and I felt comfortable and relaxed with Gail whilst discussing a sensitive matter. She is a lovely person that shows thought at all times."

“A very professional service with everything explained fully. Many thanks.”

“I just want to say a HUGE thank you to you for all you have done for me since I set foot in your office in mid February. I was very nervous as it had taken me nearly 5 years to decide to go for a divorce. You have been so kind and patient throughout the process. I have learnt a lot from you. Thank you for your understanding of my case and understanding me and sorry if I had the odd 'wobble'.

“This is a life changing moment for me. The transfer of the house went through… with Michele Benson who has also been very kind. I now have financial security in the form of the house for my future and the boys future. I also feel liberated that I am no longer married… and can now move on with my life.

“You have made this happen for me and I am extremely grateful to you.”

“I found from day one what a pleasure it was to meet you adviser (Emma Wood). She was totally professional in everything that was asked and her advice was second to none. Everything was handled with ease. Both she and her office staff are an absolute credit to your firm.” 

"Just wanted to say a massive thank you for helping us to sell so quickly. We will definitely use your services again in the future."

"Please forward my sincere appreciation to everyone who assisted in this. You all made a very difficult time much easier to cope with and I truly thank you for all that.”

“Everything was clearly stated and dealt with in a most professional manner…. At the time of making my will, I had just had a full hip replacement and was extremely grateful to Miss Wood for her home visits and the professional kindness with which she dealt with me.”

"We must say what a pleasure it has been to know you. Its like we have known you for years, your staff are also a credit to you."

"Thank you for your kindness and efficiency over the last 10 months. It was a relief to hand everything over to you and to know that you would deal with it in a professional manner.

All the best and thanks again."

“I have used Russell and Russell on several occasions for conveyancing inside and outside the areas. Due to the quality of service provided I returned to use the will writing service. I was not disappointed, providing excellent quality of service and product."

"In my case, being housebound at the moment, the service received was perfect... All I, and indeed my father, can say is thank you."

"Thank you for your helpful assistance and I thought you were very clear when explaining things and easy to understand when I asked questions." 

"From contacting reception to our actual appointment the process was efficient and professional. The advice given was thorough, informative and covered every aspect of our requirement.”

"We just wanted to say thank you for all your help with both selling and on our purchase of our new home.

We will definitely recommend you and if we need a solicitor again will use you in the future."

"I wanted you to know that Caroline has been looking after my case and I have been so impressed with her. I had dealing with lots of solicitors and I get so angry when they do not reply or acknowledge my e-mails. Well, Caroline has done all that and updated me what's going on... Caroline always replied to me on the same day. Please pass my thanks and Caroline is an asset to your company."

"Everything we have requested has been carried out with the greatest of efficiency. The fees arewhat was quoted from the start and a lot of hard work has been done for us. Everything has run perfectly for us. We always recommend you and some of our extended family took our advice. A big thank you to the whole team at Russell and Russell."

"Alex Walsh provides an excellent and professional service."

"I want to thank you how quickly yourself and Teresa have dealt with our purchase..., we were very worried on which solicitors to go with as we heard some nightmare stories where the process can take 4 months etc and also the communication would always be a problem etc.

"I'm pleased to say we made the correct decision going with yourself and will highly recommended yourselves as we feel you have been 1^st class and been very prompt with everything while also making the process very smooth."

"Rachel Kelly was very pleasant. She responded to our questions with easily understandable answers. She added much additional information which we found valuable.

"All discussions were very down to earth and we have received a very efficient service from a solicitor with a very pleasant approach."

"Well worth the price to have peace of mind that the will is legal and exactly what you want."

"Very welcome reception from all staff and welcome advice."

"Making a will is a daunting subject for anyone. Russell and Russell were so helpful, which made it less stressful for me and my family. Thank you very much."

"Good offer in support of Bolton Hospice. Professional service."

"Everyone I spoke with was efficient, business like, but friendly."

"Very professional and helpful service.The level of service Jennifer Massey provided to me and my family was very supportive and sympathetic which made me feel at ease. Thank you for everything."

"Thank you Saira for all the work you have done for me. I know we have never met, but it has always been a pleasure speaking to you on the telephone. Simply, thank you."

"Kept informed at all times and always ready to answer any concerns or questions. Overall, an excellent service."

"I would just like to add that although both my claims came to nothing in the end, the manner in which you dealt with my claims and the thoroughness of detail was excellent and I thank you for that.

"You have dealt with me in a friendly and professional manner that has left me at ease that you were doing the best for me and he best possible outcome.I would have no hesitation in using your services again and would recommend you to any of my acquaintances. Many thanks."

"I would like to say thank you very much for all your time and I am so glad that I chose your company, very helpful."

"I would like to thank Saira and Nicola for all their hard work. They are both very professional and very approachable. I would recommend them to anyone. Very pleased with the service."

"Just to thank you so much for 1st class communication and I do appreciate your cooperation and help. Would recommend you to my friends."

"Saira Ali was always competent and efficient in dealing with my claim. She was also very polite and professional in any dealings of the claim over the phone."

"Saira Ali handled my case with great care and consideration. Great courtesy was shown throughout and I would have no problem in recommending her to anybody who needed assistance, as I had."

"Very easy transaction. Very professional and prompt. Price was a nice surprise also."

"May we thank both of you and the paralegal team at R&R. Your professionalism, resilience and good humour has made a huge difference to us in testing circumstances."

"Just to let you know, Russell and Russell are the thrid solicitors we have used for conveyancing in the past five years. And, through our three house buying transactions we have come into contact with other solicitors for the buyers and sellers. Our experience with you and the team at Russell and Russell has been far and away the best, both directly and indirectly. Every time we have called we have been able to speak to someone who knows about/is dealing with our case and we have not had to wait for call backs or been fobbed off in any way, shape or form. You have been very efficient and honest and we really appreciate that. We will definitely be recommending you and if we ever feel brave enough to move again, we would definitely look to use your services."

"Thank you so much for all your assistance and professionalism from beginning to end. I am extremely happy with the service you have provided and have made it absolutely stress free for myself.

"I will definitely recommend yourselves to friends and family in the future."

“After my initial conversation with Anne, which was so informative and reassuring, I found all subsequent dealings with her an absolute pleasure and, as it was an extremely difficult and distressing time for me personally, her kind, warm, patient and reassuring manner helped make the very emotional will making process so much less daunting and difficult. I would not hesitate to recommend her to anyone considering making a will…. in the absolute confidence that they would receive a first class service.”

"... thanks for your help and Katy too, we have felt that you have both been approachable and helpful and we would highly recommend you."

"Thank you for all your great work... You made the process smooth and easy and kept our minds at ease.

"We would recommend you to any of our friends and family looking for a great conveyancing solicitor.

"Thank you again for everything."

"Russell and Russell Solicitors are brilliant. The staff in Farnworth are great. Gail especially has been brilliant with me. Total dedication among all of them."

"Just to say thanks to Alex and his team, another transaction ticked off!!"

"There wasn't one time I had to wait longer than 30 minutes for Josh to get back to me. He was extremely helpful."

"This was our first house purchase and, therefore the only contact we have had with solicitors. 

"The efficiency, from initially receiving the quote, throughout the process has been superb, making our experience stress-free and pleasant.

"Both Tara and Julieann have been very helpful and efficient in helping us along the way. Thank you very much."

"That is great! Thank-you so much for your help over the last few months, the support we have received from you has been excellent and we will most certainly be using Russell & Russell in the future."

"I would like to thank you for all your help with completing the transaction, I think you have been absolutely amazing. I will be recommending you and also I am planning to use your firm in the future."

"Very happy with the service and Rachel Kelly was very supportive and helpful during the process. Very professional and courteous. Made a difficult process easier. I would like to thank Rachel for her kindness and understanding at what was a difficult time for me. She made the whole process so much easier."

"Rachel explained everything to mum and I in a way we could understand... I would recommend your firm (Rachel) to all my friends and family. Couldn't ask for better service."

"Gail was very pleasant and so it easy to talk to her about our wills. She explained everything in great detail and so we were very satisfied with the service."

"I was so taken back by your kind email on Friday – thank you so much, both you and Diane have been pivotal in making something that I never thought was ever going to be possible for Mum and Dad to make the bold move from the ‘family’ home after over 40 years. Your calm, customer centric and personal approach has been an influential means of reducing Mum and Dad’s stress throughout the process.

"I made a surprise visit this weekend to try to help them a little post the move and it all fell into place when Mum said to me yesterday ‘this was the best decision that they have ever made’

"Thank you again." 

"Your services were excellent, your staff were extremely friendly, helpful and efficient. Our grateful thanks."

"I would like to give special mention to Michele who was brilliant all the way through my transaction. She promptly responded on everything and always knew exactly where things were up to and what the next steps were. She made it a very straight forward process."

"Just wanted to thank you, Stacey and your team for your professional, helpful service during the process of buying our lovely new home.

We would recommend your firm to family and friends without hesitation."

"Just a line or two to thank you for your patience and courtesy shown to Cath and myself during our meetings and by emails and telephone calls.

"It has been a daunting experience for us, at our age and with our physical limitations, to move our home to somewhere much smaller. Whilst Churchill have been first-class in their support services, we have been extremely fortunate in having you to guide us through the legal minefield.Your warmth and kind nature has been wonderful and we feel that you are a much valued friend - not just a very competent legal adviser."

"This is the first time we have moved home in nearly 30 years. 

"Obviously life has moved on quite a lot since then and legal requirements are more complex - in the best interest of sellers and buyers.

"We consider ourselves fortunate in having Louise Simons and the team to guide us through the legal requirements involved in selling our property and buying another. 

"The courtesy shown to us both, throughout our meetings and subsequent telephone conversations, has been outstanding and much appreciated." 

"The whole service was excellent."

"We are already singing the praises of Russell and Russell to everyone we meet....You really are worth every penny spent."

"We wish to thank Rachel Kelly for all her help and advice. She was very thorough and covered all aspects regarding our wills. We valued her expertise. Thank you again for everything Rachel."

"Thank you. The calm loveliness helped me through what was, and still is, a horrible time."

"Thank you very much for all of your help, and for doing all of this so efficiently! You and Jemma have been great to deal with!

"I wouldn’t hesitate to recommend you and will contact you with all other future legal requirements!"

"I would like to place on record a thank you for the excellent service that Jemma and Sara have given us for the recent purchase of our new home, which followed on from their excellent handling of a house sale and purchase earlier in the year.

"My wife and I have really appreciated the guidance and support of both Jemma and Sara throughout all our property ‘dealings’, they have always made themselves available and have looked after us in a professional and personable manner."

"Responses to queries have always been very prompt and I have been impressed by Alex’s communication during a period where he would have had a pretty good excuse not to be in the office!" 

"I don't think that you could improve the service you provide any more. Through this difficult time for me, I always felt very supported and in safe hands. I was kept up to date with everything and Steve always gave me the chance to have my say and explain my situation.

“I’m so glad I moved to you after originally being with a solicitors in Ellesmere Port.

“I would be saying all this even if my result was different. You guys really are a God send.

“Thanks Steve for everything, you’ve been beyond amazing and I would recommend you to anyone who’s in trouble.

“Thanks to Howard also, you were a star in the Magistrates.

“If I see you in the pub, the drinks are on me. Obviously, I’ll be on orange juice, ha”

"Thank you, both Jemma and yourself have done an excellent job and you are both a credit to Russell & Russell. I appreciate your hard work and will use Russell & Russell again in the future."

"I am writing to say thank you to you and your team for your services in the sale of our house ... You kept everything moving along smoothly and efficiently so that the plan all came together neatly today."

"I would like to thank you and your team for the fantastic job you did whilst representing me recently.

"This was a very difficult and scary time for me and you and the team treated me with respect and empathy.

"You talked through the prospective results of the case and explained the situation and probable outcome in a clear and concise manner.

"Thank you all so much once again. You should be very proud of your company and team."

"I can not find any cause for criticism at any stage of my dealings with Russell and Russell. The staff are all to be congratulated on their extremely professional approach to their actions and advice. Thank you all. Miss Kelly was most helpful at all times."

"Ian and I would just like to take the opportunity to Thank you both for sorting this out for us and making the whole process run smoothly.

"It has been a pleasure to do business with you and I will certainly be recommending you in the future to anyone who could benefit from your services."

"I would like to say a big thank you to yourself, Karen and Sue. Your professionalism and dedication to your craft is second to none. The purchase of this property could not have been easier and hassle free thanks to you.

"I am very happy to have bought a beautiful property in an area of natural beauty. I expect to have many happy memories here and I thank you for facilitating this.

"I will advise family and friends of your services if they find themselves in a position to purchase property."

"The efficient and thorough responses from Alex (Commercial Team) helped me to make informed decisions about the property I was purchasing. Excellent customer service."

"I found Alex Walsh to be very efficient and a pleasure to deal with. I was kept informed at every juncture and on more than one occasion Alex went beyond what I would have normally expected to ensure a timely completion."

"Many thanks to both you and Sara in your dealings with this matter, I would not hesitate to recommend both yourselves and Russell & Russell as the service I have received has been excellent."

"Laura, may I take this opportunity to thank you for your assistance during both the sale and purchase of our properties over the recent months. Really grateful with the professional and courteous service you provided."

"Your team recently helped us with buying our first home and I just wanted to email and say thank you for all your hard work. You were recommended to me by my friend ... and I'm so pleased she put me in touch with you. Please can you give a special thanks to Sue who was absolutely amazing. She made everything seem simple which we appreciated as first time buyers and her lovely friendly attitude made the whole process as stress free and enjoyable as it could be. She really was brilliant and because of our experience we will definitely be recommending Russell & Russell to our friends and family."

Thank you so much for all your help - the whole process has run so smoothly and I can't praise your team enough for such an efficient, friendly and professional service!

I won't hesitate to use your services again and will certainly recommend you to friends." 

"I would have no hesitation to recommend Russell and Russell Solicitors because they give a very professional service in a very professional way. All the information that I needed was outlined at the beginning of our initial meeting and any assistance was given at any time. Statistically Russell and Russell is one of the best and quite competitive in my opinion. Thank you."

"Just wanted to say thanks so much for recommending Sue at Russell & Russell - she's been great and I'm due to complete next Friday! After hearing so many solicitor nightmare stories it's been so nice for it to run smoothly so a massive thank you for the advice!" 

"Thank you for all the support and help you have given me throughout my divorce, you made what was a stressful period seem straightforward and easy!"

"We have been extremely satisfied and pleased with the personal service Louise has given us during the sale and purchase of our respective properties. She kept us well informed at every stage and was very quick at responding to any queries - thanks Louise for making a stressful process much easier!"

"On behalf of my brothers, David and Andrew, I just wanted to thank you very much much for your excellent work with regards to dad's probate. To be honest, I expected nothing less as you have always been so professional, and we have always had great trust in you. Your care and attention at such a different time is much appreciated. Thanks you so much."

"Great service and some really good advice given by Katie re: the severance of tenancy which I had not thought as an option.Thanks."

"Writing a will with this company was a seamless process and we think this is important as it is/can be a stressful thing to do.

"Katie was patient, listened to our requests for our will and explained in detail what the process would be. She made talking through the will easy and we did not feel rushed as we discussed our will. She was very sensitive about talking through the issues relating to death and dying and very professional. Thank you Katie."

"Thank you very much for ...and all your support. You've done a fantastic job. Excellent communication and an efficient service.

Look forward to working with you again in the future." 

"Writing a will with this company was a seamless process and we think this is important as it can be a stressful thing to do. 

"Katie was patient, listened to our requests for our will and explained in detail what the process would be. She made talking through the will easy and we did not feel rushed as we discussed our will. She was very sensitive about talking through the issues relating to death and dying and very professional. Thank you Katie."

"Michelle and Adina were absolutely excellent. They were friendly, approachable and knowledgeable. They gave us every confidence at all stages of the process.

"We thought Russell and Russell were excellent value for money and would recommend them to anyone."

"...I just thought I'd drop you a line, now that the sale of my Mother's house has been completed, to thank all at R&R for their excellent service and attention to detail..."

"Karen - thank you so much for all of your help and support during the last few months whilst selling and purchasing our new home. As ever you have been efficient, understanding and patient throughout the process."

"Pauline and I wish to give our most sincere thanks for your expert assistance. There were times when we thought the sale would fall through, yet you gave us the reassurance to persevere."

"Hi Sara...this is a last big thank you for all you have done for us a specially in the later days. We are now, thanks to you, on our way to live our dream so again a BIG thank you and our best regards."

"Hi Sara...this is a last big thank you for all you have done for us a specially in the later days. We are now, thanks to you, on our way to live our dream so again a BIG thank you and our best regards."

"Just a quick line to thank you both for all the help with Sally’s house and providing her with such a brilliant service, as always, it is REALLY appreciated."

"... thank you to you, and to all your colleagues in the conveyancing department as well, for being so nice and helpful when helping us sort out our mother's final affairs. Everything is now done and has gone so very smoothly. It was very nice to able to meet you just under twelve months ago. Once the house sale was under way, there was no need to return to Bolton, and I therefore was unable meet your colleagues in the conveyancing department. It is always nice to remember a smiling face, though and I think it is fair to say that my memory of the company as a whole will be of meeting and talking with you. Thank you."

"Several weeks ago, I contacted five different solicitors in Chester to enquire about conveyancing that needed to be completed before 1st April 2016. I didn't receive a reply from two of the firms and although the other two replied, they admitted it was unlikely that they could meet the deadline. 

"The response from Russell & Russell, however, was more positive. Michelle Clutton telephoned me directly to inform me that it was possible and that her firm would be pleased to act on my behalf. This optimism persuaded me to select Russell & Russell as my solicitor.

"Much to my relief, under the guidance of Sian Eager, completion did take place before the 1st April 2016. Throughout this process, Sian and her support staff have been helpful, informative and thoroughly professional and without hesitation I will recommend Russell & Russell Solicitors to others. 

"A very satisfied customer."

"I would like to commend Marie on the caring and compassionate service that my day and myself received during a very challenging time in our lives. She helped make things more manageable and her kindness will always be remembered. A credit to her professionalism."

"I just wanted to say a big thank-you for all your help over the past 6 months. We moved in on Friday and have had probably our most stressful Easter bank holiday EVER! Moving with two small children is not recommended but everything was worth it in the end.

"We're now living in our dream home and that's partly due to your efforts so we'll be eternally grateful for all you did for us during the process. Even though you probably thought we were complete pains!

"I suppose good things come to those who wait and boy have we done some waiting over this house. Even some eleventh hour drama to boot couldn't stop us.

"Again, thanks for everything and hopefully in the future our paths will cross again as Russell & Russell has been a great experience that we'd have not problem recommending your service."

"First time used Russell and Russell for purchasing our property. Very impressed with professional way everything was sorted. Advice was always given in a direct and straightforward manner."

"Dear Mr Crompton, many thanks for the completing the lease extension and the re-mortgaging within the tight deadline. Much appreciated." 

"Emma - I can't thank you and your team enough for the support and work you have done on my mum's estate. After the experience with my father's its been a relief to find someone we can trust."

"Alex did a superb job for us, thank you."

"Emma, it was very nice to meet you again, I'm very impressed by not only your professionalism but also sensitivity to the issues with this matter."

"Jemma, I just wanted to say a BIG thank you to both you and Sara, I feel that both the sale of this house and the recent purchase of our new house has been managed really well. Your service has been so smooth, fast, hassle and stress free - unlike some previous experiences we've had!

"I will definitely recommend you to friends."

"Karen, you and Diane have been wonderful. Thank you so much for all your help."

"We would like to take this opportunity to thank everyone concerned regarding our conveyancing which has been carried out to our satisfaction and our requested deadline met."

"Internet initial contact was easy and efficient. Excellent, friendly and professional service, highly recommendable to others.".... 

"To all at Russell and Russell Chester office,

I am writing to thank you, your team, especially Mr Howard Jones who was the solicitor representing me on my case recently at Mold Magistrates Court for the outstanding work you did for me. Words cannot express my appreciation... You were superbly efficient and professional. Your foresight on all matters of my case was truly remarkable. I owe the success and victory of my case to your knowledge and support which you showed throughout the last few months that you were handling my case. 

It goes without saying that I will always refer to your firm, if the need ever arises for legal assistance again, having nothing but praise and recommendation for your company."

"Thank you for your priceless advice and help before and during our sale. Much appreciated."

"We just wanted to say a big thank you for all your help and rapid response to all of our queries and concerns throughout the process...

"We both honestly feel very lucky and relieved to have chosen Russell & Russell as our appointed solicitors and we wouldn’t hesitate to recommend you to anyone in the future or indeed contact you again when we need solicitors in the future.

"Sara has been our main point of contact and we must say a special thank you to her.

"Well done on your excellent customer service.

"Thank you."

"We are happy to use Anne Forrester for all our work. She is professional in her approach and explains things so we can understand. Overall very pleased with Russell & Russell acting as our solicitors."

"I'd like to compliment your practice on the services provided during the purchase of my property. In particular, Joshua Cadwallader, for excellent customer service over the past few months. As a first time buyer, there were a number of issues throughout the process on which I required assistance and Joshua provided this promptly with expertise.

"Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Russell & Russell in the years to come."

"I'd like... to thank Mr Liston, he is very good at his job and makes things very clear and very fair. I'd also like to take the time to thank the solicitor who covered for Mr Liston on the day. Mr Leather is is very polite and immaculate at his job....Once again thanks to all the staff, receptionist, Russell and Russell, yous are all specialist at what you do."

"I was kept up to date with concise information and the transaction was dealt with smoothly and as quick as possible."

"I would like to thank all at Russell & Russell for their impeccable service and professionalism. It has made our transaction a stress free process."

"Marie has been very professional and efficient in dealing with our issue of will making. She explained everything to us and made sure we took the right decision and choices. Her approach has been excellent."

"Judith's personal communication was excellent. Thank you."

"Jennifer was very friendly. She explained everything thoroughly and made us feel at ease! We would certainly recommend your services to friends and family and would not hesitate in using your practice in the future for any legal matters!"

"Everything ran smoothly and quickly and I found Sarah and Russell & Russell to be professional and very helpful - very pleased!"

"Definitely I would recommend anyone to get help from your Russell & Russell legal services"

"I would just like to say how very pleased I am with the outcome of the final hearing on Wednesday…Thank you all for doing a great job for me and my child."

"I write to you too show my gratitude for the excellent service I have received off yourself and your Barrister.

"Firstly Ian, I would like too thank you for your strong professional attitude from day one you assisted and re-assured me in what was a very difficult and new environment for me, throughout the case you provided clear and concise helpful information that gave myself a much better understanding in difficult circumstances, I came to our meetings with many questions and it was not just that you answered these it was the way in which you did so without hesitation that gave me a lasting impression of what a professional you truly are, it was your preparation that gave me confidence when I needed it the most so a sincere thank you.

"For your Barrister again an unbelievable professional with a distinct eye for detail I have not previously come across, with such a warm personality in harsh circumstances a man I could trust always had my best interests at the forefront, over a period that was the most difficult time of my life your Barrister's astuteness gave me comfort, when I witnessed your Barrister's defence statement the content and delivery was of real power and almost cinematic, a very understanding and relatable gentleman all the best wishes.

"Again a sincere thank you to you both you made an excellent team and gave me the confidence needed."

"Dear Mr Whittaker, thank you very much for representing and defending my case. Thank you for the legal aid, your valuable advice and support and kind attitude. I am very grateful to you forever! Your profession is very noble, I admire this very much. Thank you from my heart, wishing you every success."

"I would like to thank you all at Russell's and a big thank you to Nick Ross who was nothing but excellent on my representation. A great company with great people and I will never forget how helpful you all were.

"Please pass on to Mr Ross again for my gratitude and I will pass on a highly recommended company to people in need of it comes to that."

"I am very pleased with the outcome of my claim and the help of my lawyer Saira Ali. I was constantly kept up to speed on how my claim was progressing and clearly informed of any changes. I would most definitely recommend Russell and Russell to anyone who needed a good lawyer."

"Couldn't have wished for a better outcome, very satisfied with all Mr. Smethurst's team. I would like to give a big thank you to Julie who I dealt with the most. I would definitely recommend Russell and Russell to anyone."

"Thanks for all you've done and for making the whole process so much easier than it could've been, I really appreciate it. End of a huge era for all of us and your professionalism and empathic approach really was amazing."

"If ever I move again I will endeavour to instruct you. THE most efficient service from any legal practice I ever worked with."

"Thank you very much. I was extremely happy with the way you handled this sale. I would highly recommend Russell and Russell and will be in touch as soon as I find a property to buy."

"May I take this opportunity to thank you so very much for the efficient professional and courteous manner with which you have conducted this matter. Your patience and helpfulness have made our dealings run so smoothly. I am grateful to you"

“Having come back to work for a rest, I just wanted to thank you both again for your help and support throughout. As mentioned to you last week Michelle, Adina has been absolutely superb and has worked hard to maintain good communication between all parties, including the NatWest. Her helpful attitude and willingness to go that extra mile was very much appreciated and although I didn’t deal with you very much Michelle, I understand Adina can only work as fast as you did, so a BIG thank you to you too for your efficiency throughout the process.

“It’s very often the case that you’ll hear how solicitors can be slow in turning these things around so I was very pleased to have had such a good experience with Russell and Russell and would highly recommended your services in future to friends and family.”

"Alex was on the ball from start to finish, amazing service would use again, 5 star."

"Firstly, can I say a massive thank you to all the staff that had sent me any correspondence with regards to my case, every step was laid as we progressed in the case, an outstanding team that worked tirelessly on my behalf I would recommend this team at Russell and Russell."